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Windows 10

Windows Store Apps Not Able to Connect to the Internet After Windows 10 1809 Upgrade

Windows Store Apps Not Able to Connect to the Internet After Windows 10 1809 Upgrade

UPDATE: As of Friday, October 5, 2018, Microsoft has now pulled Windows 10 1809 due to an overwhelming amount of reported bugs. See: Microsoft Removes Buggy Windows 10 1809 Upgrade

Adding to the growing stack of post-installation problems for Windows 10 1809 upgrades, there are new reports that apps installed from the Windows Store cannot connect to the Internet. That includes apps like Microsoft Edge, Mail, Calendar, etc. However, apps not installed from the Windows Store work just fine. In this instance, an app that connects is obviously better than one that cannot – making Internet Explorer the clear winner over Microsoft Edge for this update.

According to Microsoft, this issue has to do with IPv6 configuration.

In a reply post in the Microsoft web-based forums (only accessible using Internet Explorer for early upgraders, btw), a Microsoft rep says…

Microsoft is aware of an issue after installing the Windows 10 October 2018 update (version 1809) that prevents Microsoft Store apps from connecting to the Internet on devices that have disabled IPv6.  Microsoft is working on a solution that is planned to be released in a future Windows update.  In the meantime, you can resolve this problem by enabling IPv6:

  1. Open the Settings app and select Networking & Internet > Network and Sharing Center.
  2. Select the network adapter you’re using (by clicking the appropriate link next to “Connections”) and select Properties.
  3. On the Networking tab, select the checkbox next to Internet Version 6 (TCP/IPv6).
  4. Select OK to save your changes.

 

 


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