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Troubleshooting ACT Log Processing

Ran into a problem where ACT was deployed to many computers, their data was successfully being created on the file share, but the computers were not showing up in the App Compatibility Manager.  What I discovered (as it’s been awhile since I last used ACT) was that there is a log processing service which imports the logs from the share into the database.

In troubleshooting the issue, I came across and excellent guide by Microsoft for troubleshooting the log processing service.  I went through every step and in nearing the end of the guide, the computers were still not imported.  Ironically, the very last step was my fix and it was the easiest step – check that the Windows service “Act Log Processing Service” is running.  Really?  That couldn’t have been listed as one of the first thing to check?

Filed under: Troubleshooting

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Hello and thanks for reading my blog (! My hope is that information I post is useful to others! If you found that a solution did help you, or if you have questions, feel free to drop a comment on the post. I primarily blog on my IT experiences with ConfigMgr and desktop engineering. I am a 10 year, seasoned professional with ConfigMgr and systems management. I co-facilitate and present for the local user group in Denver, am an active blogger on topics for ConfigMgr and systems management techniques, involved in forums for Microsoft and MyITForum, and have been a speaker for events such as BDNA's SCCM Guru Webcast Series (March 2012), the Microsoft Management Summit (April 2013), and BDNA's Microsoft Master Webcast Series (Jan. 2014).

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