System Center Service Manager Authoring Tool
The System Center Service Manager Authoring Tool is a tool for customization and extension of the built-in functionality in System Center Service Manager. This release supports modifying existing Process Management Packs and creating new Management Packs that define extensions to the Service Manager database for tracking additional information, customizations of forms or new forms, and new workflows. This release is available in 10 languages.
This release is compatible with the System Center 2012 release candidate. It contains the necessary changes to ensure the Authoring Tool is compatible with System Center 2012 – Service Manager but does not contain a new feature set from prior releases.
System Center Cloud Services Process Pack
This process pack offers a self-service experience to facilitate private cloud capacity requests from your business unit IT application owners and end users, including the flexibility to request additional capacity as business demands increase.
IT Governance Risk and Compliance (GRC) Process Management Pack
Microsoft System Center solutions assist medium and large organizations in managing and automating their IT GRC responsibilities; improving IT GRC program management efficiency while reducing costs; simplifying and consolidating IT GRC workloads; and increasing executive, audit, and management visibility into their GRC programs. The IT GRC Process Management Pack —combined with the IT Compliance Management Series—helps customers understand and bind complex business objectives to their Microsoft infrastructure in an operationally efficient manner.