Share This Post

Service Manager not quite on Gartner's radar yet

In an August 2012 report, Gartner listed those company’s solutions they think will have the biggest impact for IT Service Support Management Tools.  Microsoft System Center Service Manager (SCSM) is nowhere to be found – and I don’t doubt Gartner’s findings.  SCSM has a ways to go to become more than just a framework.  It’ll take some serious effort from partners, like Cireson for example, to fill in the SCSM gaps.  Let’s give it a year and circle back to see if a certain Redmond company can make inroads into the Gartner thought stream.

Here’s the full report: Magic Quadrant for IT Service Support Management Tools


August 2012 Magic Quadrant for IT Service Support Management Tools

Share This Post

A community professional, keynoter, and evangelist who has driven social media and marketing strategies, editorial successes, delivered customer successes and built some of the largest and longest-running online communities. Rod has created, managed and grown small, medium, and mega-sized conferences; run entire editorial teams to deliver record traffic and market leadership; as product manager, directed the success of hundreds of product releases; supported sales and marketing to ensure customer success; developed, run and sold businesses; written thousands of technical articles, white papers, case studies, and technical documentation; hosted and delivered hundreds of attendance shattering webinars and virtual tradeshows; and delivered keynote speeches and sessions at a wide variety of events including conferences, webinars, events, and user groups.

Leave a Reply