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Patch Management / Patch Tuesday

Reported for Days, Microsoft Finally Aware of ODBC Problem with October Update

Microsoft, it seems, doesn’t monitor its own web-based forums it supplies to customers to allow them to report support issues.

The problem stems from a couple recent updates, KB4041681 and KB4041678. The updates cause ODBC Excel driver to stop working. Both updates are for Windows 7 SP1 and Windows Server 2008 R2 SP1 .

If you think you’re affected by this, see here: ODBC Excel Driver Stopped Working with “Unexpected error from external database driver (1). (Microsoft JET Database Engine)”

The thread started shortly after the updates were made available with the first complaint posted on October 12. Today (October 16), a Microsoft representative says…

I am a Support Engineer on the Microsoft SQL BI team. This was brought to our attention for the first time today and we now have a support case so we can start looking into this issue further.

Based on everyone’s replies on this forum thread, I have little doubt that this will be determined as a bug. However, at this time this has not been reproduced on our end, and I cannot be certain what measures we will be taking to correct it just yet.

On one hand, customers should recognize that bugs like this need to be addressed directly to Microsoft using official support methods. This gets it in the system quicker. On the other hand, there seems to be a sort of disconnect between Microsoft and its customers. Microsoft offers many different areas on its domain for customers to connect and obtain support. There’s too many – and this leads to customer frustration more than not. This is one area where Microsoft could streamline support and improve the customer experience to minimize headaches.


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