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Remote Support Solutions: The Cost Advantage of DameWare Remote Support vs LogMeIn Pro

SaaS or Self-Hosted?  It’s the question every IT pro has asked over the last few years as they’ve rolled out new IT management solutions. The reasons for and against SaaS offerings are pretty well known by this point, so at the end of the day, what most IT pros want to know is which provides the best value.  In light of LogMeIn’s recent announcement to discontinue their freemium offering (and the ensuing outrage), I thought it might be a good time to do a quick comparison of its popular Pro version and a self-hosted solution, DameWare Remote Support.

When it comes to remote support solutions, it’s often difficult to get a true apples-to-apples comparison because some solutions are licensed by user while others are licensed by managed end-points. In the case of LogMeIn Free users, they will go from paying nothing to remotely access 2 computers to paying $99/year. That’s roughly $50/year to support 1 computer at that price point. For those supporting a small business, Pro can be upgraded to a package allowing support for up to 10 computers for $449/year, bringing the cost per computer to about $45/year. 

A self-hosted solution can provide both an immediate and long-term cost advantage without sacrificing functionality. DameWare Remote Support (DRS) offers a similar feature set, including remote control for Windows®, Mac OS X, and Linux, remote access from iOS and Android devices, in-session chat, and file transfer for a one-time fee of $349/user. It also includes additional features for the busy system administrator that allow users to manage multiple Active Directory sites. If we assume that one technician can handle support duties for 10 computers, the cost for DRS comes out to $35/computer for the first year. That represents about a 20% savings over LogMeIn Pro in just the first year. 

The cost of renewing a support contract for one license of DRS is $99/year.  Maintaining a support contract provides access to technical support for the product as well as free upgrades to the latest releases of DRS. So, for every year after the first, the cost of supporting the same 10 computers drops to $10/year. That represents about a 75% annual savings over LogMeIn Pro for every year after the first!

Now, let’s say that your business grows and suddenly you have 15 computers or even 20 to support.  DRS licensing allows support for an unlimited number of computers. As long as that same IT pro can support the extra 5 or 10 computers, his cost to maintain DRS licensing remains the same. Only when another support technician is added will the organization have to acquire another license.

Saving money on IT management solutions doesn’t mean having to skimp on functionality as this comparison clearly shows. If you are one of those LogMeIn Free users being forced onto their Pro platform, download a copy of DRS today for a 14-day free trial.

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4 Comments

  1. Remote support solutions is not an easy job. Some time we face so many problem and hard to resolve by own-self in that case we go for IT support companies, they provide us cost effective server management solutions. Thanks for your informative article, i like to bookmarked you.

  2. Remote support solutions is not an easy job. Some time we face so many problem and hard to resolve by own-self in that case we go for IT support companies, they provide us cost effective server management solutions. Thanks for your informative article, i like to bookmarked you.

  3. Another very good cost effective remote support alternative is R-HUB remote support server.

  4. Another very good cost effective remote support alternative is R-HUB remote support server.

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