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Quick hit: Ensure ConfigMgr 2012 Remote Assistance works right off the bat

When configuring ConfigMgr 2012’s new Remote Assistance, there’s a couple settings you need to make sure to enable, otherwise, only Remote Assistance “offers” (i.e., when a user “asks” for help) will work.

To enable the ability for an Admin to solicit a remote connection, jump into the Remote Tools settings in ConfigMgr 2012 and set the following two functions to “True”:

  • Manage unsolicited Remote Assistance Settings
  • Manage solicited Remote Assistance Settings

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A community professional, keynoter, and evangelist who has driven social media and marketing strategies, editorial successes, delivered customer successes and built some of the largest and longest-running online communities. Rod has created, managed and grown small, medium, and mega-sized conferences; run entire editorial teams to deliver record traffic and market leadership; as product manager, directed the success of hundreds of product releases; supported sales and marketing to ensure customer success; developed, run and sold businesses; written thousands of technical articles, white papers, case studies, and technical documentation; hosted and delivered hundreds of attendance shattering webinars and virtual tradeshows; and delivered keynote speeches and sessions at a wide variety of events including conferences, webinars, events, and user groups.

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