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myITforum and the single-pane-of-glass for support and community

As we keep saying, we have a horde of additional features coming to myITforum.com 3.0. And, you’re seeing 1 or 2 new features rollout every 2 weeks or so.  But there’s one in particular that I want to highlight because it will prove the most useful to you, and is something that is NOT available anywhere.  This will be unique to myITforum and the Internet, in general.  With this new component we are taking myITforum to the next level.

Single-pane-of-glass

As Microsoft touts a single-pane-of-glass across their management products, myITforum is developing a single-pane-of-glass technology for support and community.  By tapping into an existing stack of Big Data, we will be able to provide you a one-stop search component for everything you need and even those things you didn’t think you needed.  And, not only everything you need, but also the best of everything you need.  Kind of like a Consumer Reports for support and community.

Modern search engines are broken.  Search engines like Google and Bing are valuable, yet you still can’t find everything you’re looking for in a decent amount of time.  A simple search on an OpsMgr issue, for example, brings up pages and pages of information you still have to sift through.  You may find and earmark 10 or 15 links that look like they come close to what you are looking for, but you still have piece together a total solution and you still have to put forth the effort to sift through the good and bad data.

What will this look like?

Imagine this example:  You have an issue with a specific Dell model computer, in relation to ConfigMgr.  Utilizing our single-pane-of-glass technology (online or offline, on a PC or a mobile device, possibly even within the ConfigMgr console itself!) you search for the resolution.  The very first result is the exact resolution, which has been community rated to be the top answer.  But, not only that…the resulting page also brings up everything about that specific Dell model – even things you weren’t aware were issues that you can go ahead and include to fix.  And there’s more…on the same page there will be things like direct links to download drivers and .cabs, BIOS files, warranty information, information about manufacturer power specs, recall and support notices, direct purchasing for part for out of warranty models, etc., etc., etc.  But, the extreme kicker is that everything on the page will be useful.

When will this be available?

Are you excited?  I hope so. We are.

This is something we have had planned for a long while, and finally technology is catching up with our vision.  We’ll be working hard over the next 6 months or so to develop and finalize it and will probably need beta testers early on and throughout the development cycle.

Stay tuned and bear with us.  Things are going to get interesting.

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The myITforum Admin is a regular member and author of myITforum. In addition, he is constantly watching and monitoring the community for potential IT superheroes.

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