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Microsoft

Microsoft Software Assurance Changes in 2021

Microsoft Software Assurance Changes in 2021
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Microsoft has posted a FAQ about changes in its Software Assurance program that are coming in February 2021…

Starting in February 2021, customers that spend more than $250,000 USD per year on Software Assurance will get as-needed basic phone support for Severity A and online support during business hours for Severity B and C with a 24-hour response time. Customers will also have the option to upgrade to Microsoft Unified Support.

Customers that spend less than $250,000 USD per year on Software Assurance with no enterprise support agreement (Premier/Unified) will be directed to a partner for support or can purchase Professional Support incidents at support.microsoft.com.

More: Software Assurance by benefit

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