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Microsoft Surface

Microsoft Says Surface Pro Shutdown Bug Identified, Fix Coming

It seems that with each new Surface device some sort of new “sleep” or “power” problem is introduced. The one that plagued the Surface Pro 3 took months and months to fix. Then, the Surface Pro 4 and Surface Book had similar problems that saw many customers continue to complain.

Now, Microsoft’s latest, the Surface Pro 2017 version, is also having like problems. Despite having adequate battery life and being plugged into an electrical outlet, the device will put itself into hibernation mode – sometimes at the cost of actual work data.

Microsoft has now identified the problem and suggested that a fix may be on the way. In the thread “Surface Pro 2017 turning off or hibernating randomly!!!” Brian H (with Microsoft) says…

7/10 Update: Wanted to provide a quick update, we believe we have identified the issue, and are currently testing a fix that will be delivered via Windows Update.

7/12 Update: Just wanted to provide additional information that this fix was not included in the 7/11 Windows update, as testing still continues. I will update this posting when the update is available, also the Surface Pro Update History page will also be updated with the details when it launches.

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