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Microsoft Retires the SMSDOCS Feedback Email Alias

The older I get and the more this community evolves, the more changes I see. Some of the best things that helped build this community have been ditched to the wayside. Sometimes these changes work out, sometimes they don’t. Sometimes it’s just change for change sake.

On the Microsoft Intune blog, of all places, Microsoft has announced that the old, familiar, well-loved SMSDOCS feedback alias is being retired in lieu of other feedback mechanisms. I’m not even sure now when SMSDOCS was actually created, but was sometime in the early 2,000’s. It was created to give a direct line to the docs teams at Microsoft to ensure SMS/SCCM customers had a part in having documentation created that provided actual value. The docs team at Microsoft has been one of the more community-driven organizations over the years, really outpacing the other teams in that respect. And, I know personally, that has been difficult for them to maintain over the years as Microsoft has constantly made internal changes and attempted to own community with heavy hands instead of just supporting it.

Docs feedback now will be designated to two User Voice areas.

For Intune:

For Configuration Manager:

This change makes sense as long as these User Voice areas are monitored and maintained. There’s promise that will happen, but we’ll see how that shakes out in the long run. User Voice is working well for other areas like Windows 10 and Microsoft Band, so there’s a good chance this will work.

Farewell, SMSDOCS. You served us well.

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A community professional, keynoter, and evangelist who has driven social media and marketing strategies, editorial successes, delivered customer successes and built some of the largest and longest-running online communities. Rod has created, managed and grown small, medium, and mega-sized conferences; run entire editorial teams to deliver record traffic and market leadership; as product manager, directed the success of hundreds of product releases; supported sales and marketing to ensure customer success; developed, run and sold businesses; written thousands of technical articles, white papers, case studies, and technical documentation; hosted and delivered hundreds of attendance shattering webinars and virtual tradeshows; and delivered keynote speeches and sessions at a wide variety of events including conferences, webinars, events, and user groups.

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