On Friday, we took the extraordinary step of removing any links to downloads of Windows 10 1809 from our site. We did this because we could no longer recommend the upgrade due to the enormous volume (though Microsoft says ‘isolated’) of complaints about bugs, but more importantly, because it would delete actual user files in some cases. We took a stand. Someone had to. Buy allowing such a buggy upgrade into the wild, Microsoft has truly let customers down. And, a quick glance into the Insider feedback hub, shows this to be a reported problem before. When it happened then (multiple times) it happened to a group of people who knew that beta products can have problems. They signed on for it. In this instance, Microsoft released beta software on an unsuspecting world and should pay for it.
Microsoft has now removed Windows 10 1809:
We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating.
Incidentally, ALL versions of this build have been removed, i.e., Windows Server, IoT, etc.
The company made this move late Friday evening. However, the reports were public and loud for an entire week before the company did anything about it.
Microsoft will probably fix this issue. Well, it has to. But, this is a continuing problem that we’ve talked about here and on our sister sites for a few years. Microsoft’s release QA is shoddy. Once Microsoft fixes this current set of problems, can the next version be trusted?
It’s time to go back to the drawing board. Microsoft’s update testing mechanisms are broken. Bill Gates once wrote about Trustworthy Computing. At the time the intended purpose was to make products more secure. By definition, the word ‘trustworthy’ means so much more than that, and its time for Microsoft’s customers to hold the company to the full extent of that definition. Customers are continually delaying updating security of products because they don’t ‘trust’ software updates coming from Redmond. This is not acceptable.
Riddle me this: How can over a million “Insiders” have tested 1809 and this issue didn’t crop up at all?
P.S. This was written on a Chromebook. == A frickin’ Chromebook. == For the first time in my 30-some years of computing, I’m not using a Windows-based system. And, what makes me so mad about it is that it works just fine. That should tell you something about the state of Windows.
For those that have installed Windows 10 1809 and are having problems, Microsoft leaves you with this…
If you have checked for updates and believe you have an issue, please contact us directly at +1-800-MICROSOFT or find a local number in your area https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.
If you have access to a different PC, please contact us at https://support.microsoft.com/en-us/contactus/ (link will vary according to country of origin).
If you have manually downloaded the Windows 10 October 2018 Update installation media, please don’t install it and wait until new media is available.
We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers.
Microsoft has not yet provided guidance for those that have installed Windows 10 1809 successfully without any glaring problems. Do you roll back? Is Windows 10 1809 a ticking time bomb where something else could happen if you wait long enough?
We’ll keep you informed. Stay tuned.
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