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Windows 10

Microsoft Needs Your Help Resolving Download Issues with Insider Build 14986

If you’re not able to download Windows 10 Insider Build 14986 (you’re not alone, btw), Microsoft has opened up a thread on its Answers forum to ask questions about your specific computing environment to help pin down the issue.

The thread is here: Build 14986 – Error Code 80240031

Be prepared to answer the following questions:

  • Which language/country version are you using?  (Example:  EN-US for English/United States)
  • Which edition of Windows10 do you have installed?  Home/Pro/Enterprise
  • Is your machine x86 or x64?
  • If you restart your computer, does it display the same error again?


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