Microsoft Cumulative Update that Bluescreens Surface Book 2 Hits the Final Stage of Grief, Gets Sidelined

Denial, anger, bargaining, depression and, now…acceptance.

When a cumulative update goes awry, it tends to hit the skids. And, that’s the case with many Microsoft updates recently. One report, leads to multiple reports, leads to workarounds, and then eventually Microsoft finally accepts its fate and removes the offending update completely.

Such is the case for this latest story. A cumulative update for Windows 10 1803 that landed the last week of November has been causing Surface Book 2 owners fits. You’d think the company could QA its own hardware best. Apparently not. Apparently, Microsoft is just as susceptible to its own bad patches as any other hardware supplier.

Yesterday, we reported that the cumulative update had been blocked from installing on Surface Book 2 devices. Today, we can report that Microsoft has taken the official step of pulling the update completely.

After installing this optional update some users have reported getting a blue or black screen with error code, “System thread exception not handled.” As a precaution, we have removed this optional update from Windows Update and Microsoft Update Catalog to protect customers. Fixes and improvements will be available in the December 2018 security update release and will include a resolution for this issue.

Microsoft communications teams are kings of downplay, but in the end, the company has done the right thing here.

Maybe if Windows could be rebuilt from the ground up using Chromium like is being done for Edge