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Patch Management / Patch Tuesday / Windows 10

Microsoft Begins Blocking Windows 10 1809 from PCs with Certain Intel Audio Display Drivers

Microsoft Begins Blocking Windows 10 1809 from PCs with Certain Intel Audio Display Drivers

Microsoft is adding another set of PCs to the growing list that was created to block Windows 10 1809 from delivering due to bugs, issues, and errors.

According to reports, after installing Windows 10 1809 audio stops functioning through HDMI. Microsoft says the problem is Intel’s driver. This is similar to an Intel problem that was reported when Windows 10 1809 first released, but Microsoft says this one is different.

A moderator for the Microsoft forums explains it this way…

In September, Intel inadvertently released versions of their display driver (versions 24.20.100.6344, 24.20.100.6345) that accidentally turned on unsupported features in Windows.  After updating to Windows 10, version 1809, audio playback from a monitor or television connected to a PC via HDMI, USB-C or Display port may not function correctly on devices with these drivers.

Microsoft is currently blocking devices with these drivers from installing Windows 10, version 1809, and we are working with Intel to expire these display drivers and provide a resolution in an upcoming release.

If you are running Windows 10, version 1809 and you are unsure whether your PC is affected, use the following direction to see if your device is affected.  Once you’ve confirmed your device has the incompatible driver, please contact Microsoft support directly at 1-800-MICROSOFT or find a local number in your area.

A Microsoft agent can resolve the issue by running a file on your device that will turn off the feature that is incompatible with these Intel drivers.

To determine if your PC is affected 

1.      From the Start menu, type Device Manager in the search box. Select Device Manager from the search results.

2.      Find and expand Display adapters.

3.      Right-click on the Intel® HD Graphics device.

4.      Select Properties.

5.      Click the Driver tab.

6.      Check your driver version.  If the driver version is listed as either 24.20.100.6344, or 24.20.100.6345, your system is affected by this issue.  Please contact Microsoft support for a resolution.

 


 

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