Mark Mears

I proposed a product suggestion today for a future release of SCSM. The proposal I files is located at https://connect.microsoft.com/site446/feedback/details/710230/inventory-class-selection-upon-creation-of-sccm-connector on the Connect website. Basically this deals with the necessity of having to create a customer SCCM connector if you want to include additional inventory data (like Video Adapter, BIOS information, etc.) that is not retrieved […]

When one hears about the Self-Service Portal feature in SCSM one has an expectation of what such a portal would encompass what feature set it might have. I know I did. However due to the features that the Microsoft Product Team has implemented, an analyst, for example, does not have access to update a ticket that […]

My customer wants to use SCSM 2010 for handling User Access Requests. These are implemented as Change Requests in SCSM 2010. I modified the Change Area List to have a Security item and created a Access Control child item below it. I then created a template to set the Change Area on User Access Change Requests […]