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ITAM and ITSM Compliment Each Other

Wondering how IT Asset Management (ITAM) compliments IT Service Management (ITSM) and vice versa? Here is a summary of a great webinar to help shed some light on the topic.

This on-demand 35 minute webinar offered by Linium, is stripped of marketing fluff, and contains a solid overview of the relationship between ITAM and ITSM. I’ve included some info inline that could be helpful as a primer.

Asset Records vs CI Records  

  • Asset Data (ITAM): Ownership Asset Lifecycle State All History Relationships to Cost, Suppliers Warranties, Contracts, Compliance
  • CI Data (ITSM): Service Owners/Engineers Current Operational State Configuration & Repair History Relationships to other CIs & Sub-CIs Upgrades, Updates, Uptime
  • Common Overlap (ITAM and ITSM): User(s) Locations Change History Hardware Components Software Components

 

Important Asset Attributes

  • Asset Identification (Asset tag, Serial Number, Model)
  • Lifecycle state (In stock, In use, In maintenance, Retired)
  • Acquisition (PO, purchase date, cost, owner, Location, Capex/Opex)
  • Warranty / support contract
  • SW License
  • Current Assignment / Use (Location details, Assigned to, Department, Legal Entity, Environment)
  • Installed HW / SW (for SW License Compliance)

 

Important CI Attributes

  • CI Identification (Machine Name, Serial Number)
  • Status (Installed, Idle)
  • HW / SW Configuration (CPU, RAM, IP, Cluster, etc.)
  • Performance (speed, memory, utilization factors, etc.)
  • Relationships

 

Here is a link to a condensed summary of the WebEx info.

http://www.linium.com/blog/why-itsm-needs-itam

I recommend viewing the full webinar. It is short and is definitely worth the time investment:

http://go.linium.com/why-itsm-needs-itam-replay

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Dana has been working in the IT industry for over 15 years, mostly with Microsoft System Center CM2007/SMS and recently with Software Asset Management (SAM) technologies and processes. Dana got his start with technical writing by submitting Systems Management Server (SMS) 2.0/2003 articles to Swynk.com back in 2000. He continued that effort with myITforum. Dana also published two SMS books entitled Distributing Software with Systems Management Server 2003 and The Start to Finish Guide to SMS Software Delivery.

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