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How to overcome obstacles when adopting ITIL

By Dennis Rietvink, Savision’s co-founder and VP of Product Management

Despite the mixed views and doubts of IT managers and other business executives, ITIL is definitely here to stay. The reluctance of IT managers to adopt ITIL can be explained by several factors, such as their need to commit to a long and tedious project, as well as having to include executive management, which is never a simple task.

Adopting something as complex as ITIL is bound to come with certain challenges. However, thought-leaders in the industry believe that education about the benefits and challenges of ITIL can help speed up acceptance and adoption. This does not mean that, overall, ITIL implementation is not worth it in the long run.

Common Arguments against ITIL

  1. Too many process limitations.
  2. High investment costs.
  3. Complexity.

Main Challenges in Adopting ITIL

Even for the IT managers who agree that ITIL is mandatory for any healthy business management service, obstacles adopting it are inherent and they mostly stem from the inside of the company. The most common ones are:

Challenge 1No support from the executive management. As previously stated, executives often cite the lack of financial performance of adopting ITIL. Since this is a major step for any organization, irrespective of its size, it goes without saying that top management needs to be on board and that the IT department must find a solution to get them there.

Challenge 2Choosing the wrong starting point. There has been a lot of debate about where an organization should start when implementing ITIL. Most people seem to agree that establishing the Service Catalogue as early as possible is the way to go.

Challenge 3Too much measuring. Generally speaking, frameworks for best practices encourage organizations to regularly review their processes in order to optimize them and ITIL is no stranger from this tendency. But over-measuring tends to generate a lot of unjustified costs, as well as keep a lot of employees busy for long periods of time. Naturally, this will be frowned upon by the executives and for good reason.

Would you like to learn the solutions to these challenges? Find out how to quickly overcome some of the main obstacles against ITIL and, which will, ultimately, lead to a more speedy implementation of the whole set of practices. For instance, having a solution that can map the dependencies between your company’s underlying IT infrastructure and the business services can help you decide which step of ITIL needs to be implemented first in order to get the best ROI. Such solutions are invaluable especially to medium and large companies.

Read the complete article to find out what difficulties to expect when implementing ITIL and the solutions to overcome them.


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