Whoa…this sure to be a touchy topic, but I thought I’d share anyway because it’s bound to be of interest to several. Catapult Systems has produced a whitepaper that lays out the costs of “having an administrator” on staff instead of outsourcing adminstration services (preferrably to Catapult). There’s a quick sign-up, but the PDF is available pretty quickly once you enter your primary contact information.
In the paper, they outline things like:
Here’s the page to sign-up for the whitepaper: Dollars and Sense: Understanding System Administrator Costs