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Microsoft Surface

General Purpose Surface Devices Not Supported for LTSB

The Long-Term Service Branch (LTSB) is the slowest option for getting Windows 10 devices updated. Microsoft intended this specific branch of updating only for devices that were difficult to update in a timely manner – things like ATMs, POS systems, manufacturing computers, and the like. But to Microsoft’s chagrin, there have been quite a number of organizations that have chosen LTSB for general purpose devices.

Why? Trust seems to be the central issue. Microsoft has a habit of deploying updates that break things.

Microsoft terms “general purpose” devices as a device that runs productivity software, such as Microsoft Office.

In a recent statement Microsoft has gone as far as stating that General-purpose Surface devices running Long-Term Servicing Branch (LTSB) are not supported.

This is an important statement for those organizations deploying Surface devices to business workers.

The full support statement (and explanation) is here: Long-Term Servicing Branch (LTSB) for Surface devices


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A community professional, keynoter, and evangelist who has driven social media and marketing strategies, editorial successes, delivered customer successes and built some of the largest and longest-running online communities. Rod has created, managed and grown small, medium, and mega-sized conferences; run entire editorial teams to deliver record traffic and market leadership; as product manager, directed the success of hundreds of product releases; supported sales and marketing to ensure customer success; developed, run and sold businesses; written thousands of technical articles, white papers, case studies, and technical documentation; hosted and delivered hundreds of attendance shattering webinars and virtual tradeshows; and delivered keynote speeches and sessions at a wide variety of events including conferences, webinars, events, and user groups.

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