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Amazon / Fire Tablet

Fixing Inability to Install and Uninstall Apps after Recent Fire Tablet Update

After a recent update to Amazon’s Fire tablets, customers have found that when attempting to uninstall apps, the app seemingly will not uninstall and the icon grays out but never disappears. Alternatively, when installing a new app, the icon never shows up on the Home screen.

For some reason the Home screen cache is screwed up with this latest update and to fix it the ‘Home Pages’ Android process has to be manually shutdown.

To fix this issue, do this:

  1. Go into the Settings menu of the Fire tablet and locate the Apps & Games area.
  2. On the Apps & Games screen tap the “Manage All Applications” option.
  3. Now swipe left twice on the tablet’s touchscreen to get to the to the “Running” tab. (this shows all the apps and process that are currently running)
  4. At the top right of the screen, locate and tap on the three dots and choose the “Show cached processes” option.
  5. In the newly refreshed and filtered list of apps, locate and tap on “Home Pages.”
  6. Once the screen changes, tap the “Stop” button.

 

Screenshot_2018-01-08-07-51-49

Personally, I’ve only had to preform this action once so far, but its possible if you have the same problem later on, you may have to run through these steps again. Amazon is working on a fix that should be available soon.


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A community professional, keynoter, and evangelist who has driven social media and marketing strategies, editorial successes, delivered customer successes and built some of the largest and longest-running online communities. Rod has created, managed and grown small, medium, and mega-sized conferences; run entire editorial teams to deliver record traffic and market leadership; as product manager, directed the success of hundreds of product releases; supported sales and marketing to ensure customer success; developed, run and sold businesses; written thousands of technical articles, white papers, case studies, and technical documentation; hosted and delivered hundreds of attendance shattering webinars and virtual tradeshows; and delivered keynote speeches and sessions at a wide variety of events including conferences, webinars, events, and user groups.

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