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AI / Alexa / Amazon

Fixing Alexa Skills Connections After a Big AWS Outage

Amazon’s cloud datacenters, which host a large number of Internet services, have issues periodically. Amazon engineers work to resolve issues quickly, but if you own an Alexa device you may wake one morning to find that it cannot connect to any of the add-on Skills you enabled, or your Smart Home has stopped functioning.

I’ve had this happen here. We own several Alexa devices (Echos, Dots, Tap, Dash Wand, Fire tablets, and Fire TV) and only a couple of them have had problems each time. Surprisingly, the Dot seems to recover on its own each time.

I’ve tried several things to fix it but ultimately one thing works every time. I had to put the device into Setup mode and allow to reset.

To do this:

  1. In the Alexa app, go to Settings, then choose the troublesome device from your list.
  2. On the device’s Settings page under the Wireless section, tap of click the Update Wi-Fi option.
  3. This will walk you through putting your Alexa device into Setup mode.
  4. Walk through the steps provided by the app (includes: pressing the device’s physical Action button for 5 seconds until the orange ring appears, connecting your smartphone to the Amazon local network creating by Alexa, and allowing Alexa to connect to Amazon and complete the setup).


The steps take about 5 minutes and after that all is well.

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A community professional, keynoter, and evangelist who has driven social media and marketing strategies, editorial successes, delivered customer successes and built some of the largest and longest-running online communities. Rod has created, managed and grown small, medium, and mega-sized conferences; run entire editorial teams to deliver record traffic and market leadership; as product manager, directed the success of hundreds of product releases; supported sales and marketing to ensure customer success; developed, run and sold businesses; written thousands of technical articles, white papers, case studies, and technical documentation; hosted and delivered hundreds of attendance shattering webinars and virtual tradeshows; and delivered keynote speeches and sessions at a wide variety of events including conferences, webinars, events, and user groups.

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