Amazon’s cloud datacenters, which host a large number of Internet services, have issues periodically. Amazon engineers work to resolve issues quickly, but if you own an Alexa device you may wake one morning to find that it cannot connect to any of the add-on Skills you enabled, or your Smart Home has stopped functioning.
I’ve had this happen here. We own several Alexa devices (Echos, Dots, Tap, Dash Wand, Fire tablets, and Fire TV) and only a couple of them have had problems each time. Surprisingly, the Dot seems to recover on its own each time.
I’ve tried several things to fix it but ultimately one thing works every time. I had to put the device into Setup mode and allow to reset.
To do this:
- In the Alexa app, go to Settings, then choose the troublesome device from your list.
- On the device’s Settings page under the Wireless section, tap of click the Update Wi-Fi option.
- This will walk you through putting your Alexa device into Setup mode.
- Walk through the steps provided by the app (includes: pressing the device’s physical Action button for 5 seconds until the orange ring appears, connecting your smartphone to the Amazon local network creating by Alexa, and allowing Alexa to connect to Amazon and complete the setup).
The steps take about 5 minutes and after that all is well.
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