Back in May, customers began reporting that Network printers may fail to install on Windows 10 Version 1703 on PCs with less than 4 GB of memory.
Microsoft promised a fix, but the fix didn’t come this month (June 2017). A company rep has now confirmed the problem, promised that a fix will be coming in the near future, and offered a workaround.
Microsoft has confirmed a known issue that may prevent network printer software from discovering and installing the network printer on systems with low memory (< 4GB). This is due to firewall hardening rules added in Windows 10 Version 1703.
A solution was planned for Windows Update KB4020102, but was not able to be included in the update, as initially reported.
Microsoft is currently working to resolve the issue in a future Windows update. Until then, you can resolve the issue by the following steps:
- Open Cortana and search for Command Prompt. Right-click the result and select Run as administrator.
- In the Command Prompt window, type the following command and hit Enter: sc config fdphost type=own
- Restart Windows and then re-run the printer’s setup software.
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