The problem with ratings is that they seem to stick forever. An app, or in this case, Alexa skill, that performs poorly during its initial release retains the same poor rating throughout the solution’s life, and sometimes that solution just can’t shake free from customer rating history. Such is the case with the Alexa skill, DineTime. DineTime is an Alexa skill that connects with in-store guest management software. The software collects waitlist data from restaurants which is then sent directly to Alexa-enabled devices in hopes of creating a seamless and precise user experience.
Once the skill is enabled, Alexa users can say things like…
- “Alexa Ask DineTime what restaurants are nearby”
- “Alexa Ask DineTime for the wait time at Red Robin”
- “Alexa, tell DineTime to add my name to the waitlist at Red Robin.”
But, alas, according to early customer ratings, the software/service had issues. DineTime though has announced an update that should make the skill/service work better and make it more robust.
The skill sounds valuable – we’ll just have to wait to see if DineTime can shake off early sentiment.