Share This Post

BYOD will drive support costs through the roof

As we’re starting to build our case for or against BYOD here at myITforum, it’s interesting to see some of the media headlines around BYOD.  Some, praise it.  Some, slam it.  And, others present it in a more factual, truthful way (which I appreciate).  As with anything, any new technology, or any new industry concept, there are always pros and cons.  Not every industry concept being pushed on the corporate consumer will fit, because each environment is totally different.  Instead of listening and adhering to every analyst fodder like its law, companies should be doing their own research.  Hopefully, when we release our findings in the near future, it will be valuable enough so that our readers can glean enough information to make a well defined decision.

Today, though, ComputerWorld has an interesting article up, based on a Osterman Research survey that indicates that BYOD will drive up IT costs for supporting mobile devices. Not only in dollar amounts, but also in headcount required per 1,000 devices supported.  Granted, the article turns more into a sales pitch for Mobile Device Management (MDM) at the end (the survey was funded by Azaleos, a company with a MDM offering), but the numbers are interesting.

Read the full article: BYOD means soaring IT support costs for mobile devices

BTW: We’re still holding our poll open on BYOD.  Drop out to the following link and let us know how your company is handling BYOD:

myITforum Poll: BYOD in your company

Share This Post

A community professional, keynoter, and evangelist who has driven social media and marketing strategies, editorial successes, delivered customer successes and built some of the largest and longest-running online communities. Rod has created, managed and grown small, medium, and mega-sized conferences; run entire editorial teams to deliver record traffic and market leadership; as product manager, directed the success of hundreds of product releases; supported sales and marketing to ensure customer success; developed, run and sold businesses; written thousands of technical articles, white papers, case studies, and technical documentation; hosted and delivered hundreds of attendance shattering webinars and virtual tradeshows; and delivered keynote speeches and sessions at a wide variety of events including conferences, webinars, events, and user groups.

Leave a Reply