Author: Mark Mears

Service manager Product Improvement Suggestion on Connect Site

I proposed a product suggestion today for a future release of SCSM. The proposal I files is located at https://connect.microsoft.com/site446/feedback/details/710230/inventory-class-selection-upon-creation-of-sccm-connector on the Connect website. Basically this deals with the necessity of having to create a customer SCCM connector if you want to include additional inventory data (like Video Adapte...

Limitations of the SCSM Self Service Portal in SCSM 2010 SP1

When one hears about the Self-Service Portal feature in SCSM one has an expectation of what such a portal would encompass what feature set it might have. I know I did. However due to the features that the Microsoft Product Team has implemented, an analyst, for example, does not have access to update a ticket that is assigned to him. Per the documentation, the Analyst Portal has the functionality o...

SCSM: Auto-closing a change request (dual criteria)

My customer wants to use SCSM 2010 for handling User Access Requests. These are implemented as Change Requests in SCSM 2010. I modified the Change Area List to have a Security item and created a Access Control child item below it. I then created a template to set the Change Area on User Access Change Requests to use the new Access Control change area. After adding in all of the required steps as M...

Reporting Services Password Change woes

Issue: I walked into a new engagement this week to help a customer complete an installation of SCSM. SCSM has been installed prior to my arrival and is already in place although it has not been brought into production use. I’m getting SSRS errors claiming the Username/Password combination is incorrect. It’s probably an accurate error since the customer modified the password earlier this week. Repo...

SCSM: Console Error when creating Connectors

I installed a new SCSM installation the other day as ta test lab site and asked my customer to configure the Security accounts that would be used. The accounts should have been the same as are in the production environment. The next day I tried to create a connector to SCCM but continued to get an error in the console that eventually caused the console to bail. Web search engines were not helpful ...

SCSM: Need to reopen a closed incident?

If an incident has been closed that was not supposed to be closed for some reason there is no way within the SCSM console to reopen that incident. However by using PowerShell, you can reopen an incident that has been closed. NOTE: This does NOT perform any checking and is TOTALLY against the definition of MOF and ITIL! It merely changes the status of a closed incident. I am using this as an exampl...

SCSM: Error opening unsealed Management Pack in Authoring Tool

When opening an unsealed Management Pack from the default management packs that are shipped with Service Manager you may receive the following error: This error is thrown because the Service Manager Authoring tool automatically loads all of the default management packs when a management pack is opened To work around this error and open the management pack anyway, perform the following steps: 1. Co...

Removing/Deleting Many Incidents from the SCSM Database using PowerShell

Removing/Deleting Incidents from the SCSM Database In System Center Service Manager 2010 (SCSM), the console does not allow deletion of work items from the console views. We can however use the PowerShell SMLets to accomplish this. A couple of examples of when this might be appropriate are listed below: · No test system is available and testing of work items has been conducted on the production sy...