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Author: mahe

Virtual Machine Manager: Overview

This is start of a series of articles about System Center Virtual Machine Manager. VMM is Microsoft’s virtual machine management system. It can control Hyper-V, Citrix, and VMware ESX environments. This series will focus primarily on Hyper-V management. VMM expands Hyper-V capabilities, and adds a bunch of features that makes it comparable to ESX. Some of the main features are templates, snapshot ...

Service Manager: Workflow Management

Workflows in Service Manager can help get your incidents to the proper support group. Workflows can be based on almost any attribute that Service Manager can read, whether they be from Active Directory, SCCM, or Operations Manager. Possible Uses If you have a distributed IT environment, workflows can make managing incidents much easier. Examples of a “distributed” environment might be a campus whe...

Service Manager: Service Request Fulfillment

Service Request Fulfillment and Incident Requests are similar in Service Manager. You may actually be wondering what the difference is between the two. The ITIL and MOM frameworks basically define an incident as a service interruption to an IT system. A service request is a request for service/access to an IT system. This can be requesting access to a system, or requesting a new system to do a tas...