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Author: Dana Daugherty

ITAM and ITSM Compliment Each Other

Wondering how IT Asset Management (ITAM) compliments IT Service Management (ITSM) and vice versa? Here is a summary of a great webinar to help shed some light on the topic. This on-demand 35 minute webinar offered by Linium, is stripped of marketing fluff, and contains a solid overview of the relationship between ITAM and ITSM. I’ve included some info inline that could be helpful as a primer. Asse...

My PMP Journey: Lessons Learned

In an effort to give back to the community, this post documents my experience with the Project Management Professional (PMP) certification process. I hope it helps someone in a similar way as I have been helped by others that have shared their experiences. Benefits of the PMP are numerous My objectives for undertaking this challenge were to: Enable myself to manage projects using the standard appr...

Ten-Step SAM Guide: Review

This post is a review of Rory Canavan’s Ten-Step SAM Guide. I’m all about promoting useful content and tools to the ITAM/SAM community. This e-book definitely falls into that category. To summarize, the content is a concise, but comprehensive guide for a new SAM program manager, or any stakeholder new to SAM. The technical jargon is stripped out but the important high-level concepts and framework ...

Additions to the SAM Process Kit Version 2

A while back I posted a review of the SAM Process Kit Version 2, created by SAM Charter. The process kit has been updated with the following process: Software Support & Maintenance Review Process  This would likely not be considered core SAM, but should absolutely be in place if we are to make use of valuable data at our disposal. The review of value delivered by Support & Maintenance cont...

Grow Up SAM!

David Foxen’s article, The Immaturity of SAM (nice job David) got me thinking about the real causes of immature software asset management (SAM) programs, Read on for advice to organizations on how to move to the next level. David’s comments, indicating that less than 50% of organizations have a SAM tool, rings true with my experience in the field. I found a somewhat recent (12/2014) study do...

Nine Commonalities Among Successful SAM Programs: Notes from the Field

Customers that succeed in implementing successful SAM programs tend to have most of the following points in common. The best-case scenario, is to have these points in place prior to SAM tool selection. Functioning in the role as Sr Project Manager for 2+ years, with a leader in the software asset management (SAM) tool and consulting services industry, has uniquely positioned me to provide some not...

Review: SAM Process Maturity Assessment

The SAM Process Maturity Assessment is conducted as an online survey, offered by SAM Charter. The product of the assessment is a comprehensive report with Best Practice recommendations. The report provides guidance  on the critical areas business and IT operations that need to be targeted to elevate Software Asset Management (SAM) maturity. This is an excellent way for organizations to perform a s...

Review – SAM Charter SAM Process Kit Version 2

I was wondering about all the recent buzz around the SAM Charter Process Kit v2. I recently reached out to Rory Canavan and asked if I could have a look for myself. I was pleasantly surprised by what I found. Generally, organizations become overwhelmed with the thought of implementing SAM. That’s why so many programs end up failing. They tend to quickly get bogged down when using existing SAM indu...

Software Asset Management (SAM) Process Frameworks: The 12 Box Model

If you’ve read much of my content in the past, you know I’m all about SAM processes. There are currently two generally accepted frameworks within the SAM industry: ISO-19770 – Pros: Very comprehensive, vendor agnostic. Cons: With 28+ processes, it’s overly complicated to implement. Microsoft SAM Optimization Model (SOM) – Pros: Fewer competencies, easier to implement. Cons: Not compreh...

Software Asset Management on a Limited Budget

Software Asset Management (SAM) is catching on with most organizations. When I started in this space, about five years ago, I had to Google the term to figure out what it was. These days, nearly everyone knows that we must be able to prove our entitlements to install and use software, otherwise we must be willing to pay the penalty. If you are part of an organization that still needs convincing of...

Atea SAM in the Cloud follow-up post

This is a follow-up to my last post on Software Asset Management (SAM) in the Cloud. I received clarification from the folks at Atea on a few points that were previously unclear to me. Before my original post, I was unsure about how Atea accounted for purchases and entitlements. These are a couple of key factors for determining an organization’s license position. Atea uses a mix of customized tool...

SAM is Beginning to Sizzle: Independent Software Asset Management Survey Results

A recent independent software asset management (SAM) survey was completed by Forester and The ITAM review with a base of about 200 IT asset management (ITAM) and IT service management (ITSM) pros.  SAM is a ten year old initiative that has been on the back burner at many organizations, until recently. A couple of points are clear, SAM programs are gaining in popularity and risk management is no lo...