Author: Bob Erwin

SCORCH Exchange IP Get Mailbox Activity Limit of 1000

I was recently working with a customer using the Exchange Integration Pack with Orchestrator to do some user off-boarding automation and ran into a perceived problem with the Get Mailbox Activity.   When initially creating the Get Mailbox properties, I only selected a SAM Account Filter to retrieve the mailbox that I wanted to disable.   When using this filter, I wasn’t retrieving any mailbox prop...

Cleaning up your Application Approval Requests in Configuration Manager 2012

I was working on a pilot install of Configuration Manager 2012 and right before we were going into production we wanted to clean out all the test application Approval Requests from the system.  I was able to do this by going directly to the d...

Changing your Service Manager Portal to a Friendly URL

Many customers do not like the http://<ServerName>:####/SMPortal as their Self-Service and Incident request portal URL.  They want something friendly that their users can remember and easily go to when creating a request.Here are the steps to make that happen.  First, you need to have a friendly CNAME record created in DNS that points to your server name.  In this case our CNA...

Using the Request User Input Task to Capture and Email Information Requests

I had a customer that wanted to keep all communications with the user sent from Service Manager and logged as part of the incident. We could use the send mail connector, however, I tend to have issues with requesting user input multiple times using that tool and using it seemed more of a hack instead of a streamlined solution. Instead there is a build in task called “Request User Input&rdqu...

Remove Pilot WorkItems from Service Manager 2012

I had a customer that requested to remove all the data from Service Manager once they move into production.  I wanted to use native SCSM 2012 powershell commands to perform this activity.  Please backup your database and be certain you want to remove everything before you issue these commands.Here are the commands I used:  ·         Get...

Configuration Manager 2012 Software Synchronization Scheduling with Automatic Deployment Rules (ADR)

I was recently at a customer that was using Software Update Point to deploy Windows Updates as well as Forefront Updates (Endpoint Protection).  The conflict that I had was how to schedule my WSUS Synchronization in conjunction with my Automatic Deployment Rule Schedule.There are a few couple of options that you can use to schedule your WSUS Synchronization Updates.   You can do a S...

Installing System Center Configuration Manager 2012 CU Update through SCUP

One of the nice things about Microsoft’s Cumulative Updates for Configuration Manager is they are so easy to deploy to your existing clients.The Cumulative Updates automatically create during the install (if you want them to) 4 packages for you to use in deploying the update to your clients.  They also provide a cab file for you to import into your SCUP infrastructure if you have it.&nb...

Disabled Firewall Service in XP will Disable Configuration Manager 2012 Remote Control by Default

Recently, I had a problem with Remote Control on XP at a customer.  We were able to remote control all Windows 7 machines, but not any XP machines at the customer site.  The customer was also using Cisco Security Agent and had the Windows XP Firewall turned off.  On top of that, they had the “Windows Firewall/Internet Connection Sharing (ICS) service stopped and disabled.When ...

Monitoring Service Manager Incident Changes through Orchestrator

Service Manager has nice workflows to apply specific templates or fire off a subscription when specific fields change on your incident.  However, when processes start to become complex, applying templates through workflows tend to get complicated and cumbersome.  Also, when doing complex subscriptions based on support groups or classifications we have to build out each subscription based...