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AI / Alexa / Amazon

Amazon Adds Custom Address Books Feature to Alexa for Business

Amazon Adds Custom Address Books Feature to Alexa for Business

Alexa for Business allows companies to utilized Amazon Echo devices for a number of things, including dropping in to other devices in the office as a sort of whole office intercom system and utilizing the Calling feature for contacting clients, customers, and colleagues.

Amazon has just released the ability to create custom Address Books that allow those in charge of configuring and managing the Shared Echo devices to make it easier for employees to reach common resource by name.

For example, the IT administrator can  add frequently accessed phone numbers to address books, such as an IT helpdesk, or the facilities team, and make it easier for users to access these services. These Shared Echo devices can also be transported so that employees can access business resources from a hotel room or at home, making the Address Book information constantly accessible. Additionally, each Echo device can be configured with its own Address Book so that the available contact information is personalized per employee.

The new feature is accessible through the Create Address Book link in the Calls tab of the Alexa for Business console.

Alexa for Business: https://aws.amazon.com/alexaforbusiness/



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