As college is kicking off this year, many college students are setting up Alexa devices in their dorm rooms. Due to security provisions, most colleges restrict the devices that can connect to their network by MAC address. When students begin connecting to a college campus network, specific steps are in place to ensure both connectivity and security. One of those steps is prohibiting devices that the college IT group doesn’t know about yet. They do this by only allowing devices with a known MAC address.
If you’re having issues connecting your Alexa device to the college network, grab the MAC address of the device and call the college IT hotline to have it entered into the allowable database.
You can locate the Alexa device MAC address in the Alexa app by going to: Settings – <device name> – and paging down to the About section.
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