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AI / Alexa / Amazon

Alexa Tip: Performing a Full Device Reset

If you just need to reset (or reboot) Alexa devices, you can simply unplug the power, plug the power back in, and allow the device to reboot. Some say that this is becoming a best practice for them as it allows Alexa cache to empty and solves strange problems that crop up out of nowhere.

However, if you want to reset the Alexa device completely (i.e., put it back into setup state), there’s also a procedure for that. You’ll want to use this procedure if you want to return your Alexa device for any reason, or if you want to “regift” the device to a friend or family member.

To perform a hardware reset:

  • For Amazon Echo and 1st generation Dot: Locate the small reset hole on the bottom of the device, insert a paperclip and hold for 5 seconds.
  • For 2nd generation Dot: Simultaneously press and hold the Microphone off and Volume down buttons until the light ring turns orange. This usually occurs after about 20 seconds.
  • For Amazon Tap: Simultaneously press and hold the Wi-Fi / Bluetooth button and Previous button for 12 seconds. You’ll know you’ve held the button combination long enough when the light turns to orange and then blue.

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A community professional, keynoter, and evangelist who has driven social media and marketing strategies, editorial successes, delivered customer successes and built some of the largest and longest-running online communities. Rod has created, managed and grown small, medium, and mega-sized conferences; run entire editorial teams to deliver record traffic and market leadership; as product manager, directed the success of hundreds of product releases; supported sales and marketing to ensure customer success; developed, run and sold businesses; written thousands of technical articles, white papers, case studies, and technical documentation; hosted and delivered hundreds of attendance shattering webinars and virtual tradeshows; and delivered keynote speeches and sessions at a wide variety of events including conferences, webinars, events, and user groups.

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