It happens. Sometimes a good reset of an Alexa device is required due to any number of circumstances. Resetting an Alexa device is one of the first steps to troubleshooting problems.
Except for the Tap, you can always just unplug the device from power and then plug it back in to power it up. This effectively also causes a reset of the device. But, Amazon has provided specific reset options for each device. We’ll add to this list as new Alexa products become available.
Reset the Echo by sticking a safety-pin or equivalent into the reset hole on the base of the device.
Echo Dot (1st generation)
To reset an Echo Dot 1st generation (doesn’t have volume buttons), unplug the power for 1 minute and then plug it back in then plug it back in.
Echo Dot (2nd generation)
To reset an Echo Dot 2nd generation, press the microphone off and volume down buttons together for 20 seconds.
On top of the Amazon Tap, press and hold the Wi-Fi/Bluetooth button and the Previous button for 12 seconds.
For the Echo Show, go into the Settings app, and in Device Options select Reset to Factory Defaults.
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