Working with IT and the helpdesk at work can be challenging. Its like dealing with a group of high-strung, on-the-edge people constantly. Even though they’re paid to support you (its their job), they make it almost impossible to retain a positive attitude and many business workers would rather screw up their computers trying to fix problems themselves than make that one, potentially life-saving, phone call to the helpdesk.
Over the years, I’ve heard the complaints. And, I’ve actually been one of those IT Pros and know first-hand the pressures that cause the IT Pro syndrome where every little question becomes a megaphone soapbox about how end-users are stupid. But, I’ve also been on the other side and have been that impatient end-user who just needs to work and meet deadlines without having to deal with unexpected problems – which, in a lot of cases, were created by the IT group anyway.
Despite the frustrations, some of the responses I gave, and some of the responses I’ve received have been a bit comical.
If, for some reason, you miss the back-and-forth tête-à-tête, there’s now an Alexa skill that can bring back memories.
Called Smart As Tech Support (I think one of the words was misspelled on purpose to pass Amazon’s family ratings), you tell Alexa your computer woes, and she’ll respond with an off-the-wall retort. Just say: “Alexa, ask tech support what’s wrong with my computer” and she responds with things like…
I don’t know but I’ll charge you a lot of money to find out.
If you had kept your antivirus on it would still be working.
It went to sleep because it was up all night.
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