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AI / Alexa / Amazon

Alexa Skills: Get Denigrated by the Office Helpdesk in the Comfort of Your Own Home

Working with IT and the helpdesk at work can be challenging. Its like dealing with a group of high-strung, on-the-edge people constantly. Even though they’re paid to support you (its their job), they make it almost impossible to retain a positive attitude and many business workers would rather screw up their computers trying to fix problems themselves than make that one, potentially life-saving, phone call to the helpdesk.

Over the years, I’ve heard the complaints. And, I’ve actually been one of those IT Pros and know first-hand the pressures that cause the IT Pro syndrome where every little question becomes a megaphone soapbox about how end-users are stupid. But, I’ve also been on the other side and have been that impatient end-user who just needs to work and meet deadlines without having to deal with unexpected problems – which, in a lot of cases, were created by the IT group anyway.

Despite the frustrations, some of the responses I gave, and some of the responses I’ve received have been a bit comical.

If, for some reason, you miss the back-and-forth tête-à-tête, there’s now an Alexa skill that can bring back memories.

Called Smart As Tech Support (I think one of the words was misspelled on purpose to pass Amazon’s family ratings), you tell Alexa your computer woes, and she’ll respond with an off-the-wall retort. Just say: “Alexa, ask tech support what’s wrong with my computer” and she responds with things like…

I don’t know but I’ll charge you a lot of money to find out.

If you had kept your antivirus on it would still be working.

It went to sleep because it was up all night.

Where to get it: You can locate the Smart As Tech Support Skill in the Amazon Alexa app, enable it using your voice, or use the following web link: Smart As Tech Support

Alexa is available for Amazon devices Echo, Dot, Tap, Echo Show, Echo Look, Fire tablets, and Fire TV, but also on iOS, Android, and the web with Reverb.ai.


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A community professional, keynoter, and evangelist who has driven social media and marketing strategies, editorial successes, delivered customer successes and built some of the largest and longest-running online communities. Rod has created, managed and grown small, medium, and mega-sized conferences; run entire editorial teams to deliver record traffic and market leadership; as product manager, directed the success of hundreds of product releases; supported sales and marketing to ensure customer success; developed, run and sold businesses; written thousands of technical articles, white papers, case studies, and technical documentation; hosted and delivered hundreds of attendance shattering webinars and virtual tradeshows; and delivered keynote speeches and sessions at a wide variety of events including conferences, webinars, events, and user groups.

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