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AI / Alexa / Amazon

Alexa (and others) to Provide Self-service Access to United States Public Services in New Pilot

The US government believes that providing automated voice-assisted services to the public will ensure that the public has better access to information.

Welcome to GSA’s Emerging Citizen Technology program’s pilot for the effective, efficient and accountable introduction and benchmark of public service information integration into consumer-available AI Personal Assistants (IPAs) including Amazon Alexa, Google Assistant, Microsoft Cortana, and Facebook Messenger’s chatbot service — and in the process lay a strong foundation for opening our programs to self-service programs in the home, mobile devices, automobiles and further.

This pilot will require rapid development and will result in public service concepts reviewed by the platforms of your choosing, as well as the creation of a new field of shared resources and recommendations that any organization can use to deliver our program data into these emerging services.

Full report on Github: InterAgency AI Personal Assistant Rapid Development Pilot

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