SCSM: Populate List of Printers in Web Portal

This post will detail a method to add the list of printers from you Service Manager environment. These printers can be found at Configuration Items > Printers. Printer issues are some of the most common incidents that are submitted. Using this method, your end users can select their printer from a list, and it will automatically be added as an...

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System Center Service Manager: Service Catalog

One of the core pieces to Service Manager is the Service Catalog. This is the website where end users can go to submit incidents or service requests. The website is built from a SharePoint site and runs a Silverlight plugin, so there are a lot of possibilities for customization. There are two parts to adding items to the service catalog...

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Kelverion CMDB Population Solution Updated

The Kelverion CMDB Population Solution enables System Center 2012 users to populate their Corporate CMDB with the Asset data actually collected by their System Center tools. Asset data collected by SCOM, SCCM, SCVMM and Active Directory can all be entered automatically into your Corporate CMDB via Orchestrator. Following feedback from a number of customers we have made a series of changes...

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Hotfix Released to Fix an Introduced Bug in the SCCM Connector for Service Manager

When Update Rollup 6 released for System Center 2012 SP1, one of the included fixes was to ensure that the Service Manager could accurately determine software versions when its database was connected to the Configuration Manager database. The problem, though, was that in some cases Configuration Manager wouldn’t report the versioning information in a way Service Manager understood it.

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Service Manager: Workflow Management

Workflows in Service Manager can help get your incidents to the proper support group. Workflows can be based on almost any attribute that Service Manager can read, whether they be from Active Directory, SCCM, or Operations Manager. Possible Uses If you have a distributed IT environment, workflows can make managing incidents much easier. Examples of a “distributed” environment might be...

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Service Manager: Service Request Fulfillment

Service Request Fulfillment and Incident Requests are similar in Service Manager. You may actually be wondering what the difference is between the two. The ITIL and MOM frameworks basically define an incident as a service interruption to an IT system. A service request is a request for service/access to an IT system. This can be requesting access to a system,...

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