Hotfix Released to Fix an Introduced Bug in the SCCM Connector for Service Manager

When Update Rollup 6 released for System Center 2012 SP1, one of the included fixes was to ensure that the Service Manager could accurately determine software versions when its database was connected to the Configuration Manager database. The problem, though, was that in some cases Configuration Manager wouldn’t report the versioning information in a way Service Manager understood it.

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Service Manager: Workflow Management

Workflows in Service Manager can help get your incidents to the proper support group. Workflows can be based on almost any attribute that Service Manager can read, whether they be from Active Directory, SCCM, or Operations Manager. Possible Uses If you have a distributed IT environment, workflows can make managing incidents much easier. Examples of a “distributed” environment might be...

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Service Manager: Service Request Fulfillment

Service Request Fulfillment and Incident Requests are similar in Service Manager. You may actually be wondering what the difference is between the two. The ITIL and MOM frameworks basically define an incident as a service interruption to an IT system. A service request is a request for service/access to an IT system. This can be requesting access to a system,...

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Create a VM from Service Manager Request

This article will detail a method by which you can have Orchestrator build you a VM in Virtual Machine Manager by transferring a Service Manager Incident into a Support Group. With slight modification, this process can also work from Service Manager Change Management requests or Service requests. I will detail that when we get to that point. In order to...

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SCSM 2012: Web Console Solutions

The only thing lacking from Service Manager is a web console for analysts. To fill this gap, some third party companies have written and released IIS applications to fill this gap. Two of those are GridPro WebFront for Service Manager (http://www.gridprosoftware.com/en/products/webfront) and Cireson SCSM Web Console (http://www.cireson.com/app-store/scsm-web-console/). Both of these applications do what they are advertised to do. This article...

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Automating Tasks using Service Manager and Orchestrator

This article will detail a process to tie Service Manager and Orchestrator together, thereby creating a process to automate certain tasks using Service Manager Incidents. Orchestrator will look for a particular SM Support Group, and any incident in that group will be picked up, a process run against it, and the incident closed. This process can be helpful for tasks...

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