Microsoft has released this excellent video series talking to the data warehouse capabilities of Service Manager. Our buddy Travis Wright (who you’ll see at MMS 2013) provides the presenter services. Overview In this module you will learn about the System Center 2012 SP1 Service Manager (SCSM) Data Warehouse (DWH) and reporting. The DWH is used to store large amounts of...
How to stop the Self-Service portal for Service Manager
As part of the doc for upgrading Service Manager to SP1, one step states you should use the procedure to stop the Self-Service portal before continuing, yet it doesn’t link to the procedure. Stopping the Self-Service portal is pretty easy, but it would have been nice to see it outlined in the upgrade doc. The Self-Service portal runs on IIS,...
The Change Risk Calculator for Service Manager
The Challenge System Center Service Manager (SCSM) allows for IT Operations to perform full Change Management, measure Change Request’s Priority, Impact and Risk levels, and provide a Risk Assessment Plan. The challenge is when creating and measuring Change Requests, it is left up to the Change Initiator to determine the Risk to the business without any controls in place to...
Service Manager add-ons and extensions
We’ve started a new doc in the Service Manager Wiki to provide a central area for recording and locating valuable add-ons and extensions for Microsoft System Center Service Manager. Feel free to persue what is currently listed, but also feel free to add your own, or others that you are aware of, so we can all benefit. Here’s the doc:...
Service Manager webcast with ING replay now available
Hopefully, you didn’t miss our last System Center Service Manager webcast. In it, ING talked about some real world deployment scenarios. The webcast was well-attended – way beyond our anticipation, considering this was only the second webcast in the series. But, if you did miss it, or you’d like to review it again, the replay is now available below. BTW:...
Cireson ties Asset Management lifecycle to System Center Service Manager
Cireson has released some excellent Service Manager add-ons recently. Their list of add-ons is definitely growing, and on my count, I see close to 11 or 12 extensions for Service Manager. Jump out to their online App Store to see them all: http://www.cireson.com/app-store/ Anyone that is attempting to utilize Service Manager knows that it’s not easy and that any sort...
Just published: Configuring antivirus exclusions in a System Center Service Manager environment
Antivirus scanning has long been a performance drainer for servers running System Center software. Over time, the community has put together documents for setting up proper antivirus exclusions so that System Center products can work optimally. Here’s a few examples: Anti-virus scan exclusions for Configuration Manager 2012 Antivirus and OpsMgr: exclusion recommendations Antivirus file extension exclusions for EndPoint in ConfigMgr...
Thought it was fixed: Wrong binaries delays Service Manager memory leak
RU3 was supposed to fix the memory leaks exhibited in System Center Service Manager 2012. In fact, in a recent community support thread (Microsoft is aware of a memory leak in SCSM, timeline for fix unsure), heads were being scratched to hear that something that was supposed to be fixed in RU3, was still running rampant in Service Manager deployments....
Service Manager 2012 webinar on November 14th with real-world implementation
Our first Service Manager 2012 webinar was a huge success. Attendance was phenomenal and the positive responses about the quality of information was overwhelming. Our 2nd Service Manager 2012 webinar is scheduled for November 14th, 2012 at 10:00am PST and you should plan to attend. During this webinar you’ll hear from our special guests from ING Investments who are using...
Microsoft is aware of a memory leak in SCSM, timeline for fix unsure
A thread on the SCSM email discussion list that started on October 22nd, 2012 has, today, revealed an issue where each time an incident is opened RAM-memory increases and is not freed when the form is closed. Here’s the thread: This is a message from our Service Desk: We have a performance-issue in our Service Manager 2012 consoles despite installation...
Travis coins the phrase "LyncUp" and initiates a monthly SCSM get-together
Want to learn more about System Center Service Manager (SCSM), and do it in a comfortable setting? Travis Davis has proposed a monthly session over Lync where those interested in SCSM can dial-in, ask questions, and learn about Service Manager. Neat concept and though I haven’t had stellar experiences with Lync (who hasn’t experienced the Lync tunnel noise and voice...
Quickly create a new SCSM incident from a template through a fly-out menu
Patrik Sundqvist has created and uploaded (to the TechNet gallery) a solution for building new incidents quickly based on a fly-out menu for frequently used templates. This should save a lot of time when generating new incidents for System Center Service Manager. Get it here: http://gallery.technet.microsoft.com/Quick-Create-Incident-008e394c Read about how he created it here: http://blogs.litware.se/?p=1492
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DC: I look forward to hearing Brad at TechEd 2013...
DC: I just entered. Wish me luck :)...
johnny: this is bs...
Rod Trent: That happens. Its a false positive because there are scripts in the zi...
Tim: Virus detected for the Right Click Tools Link!!...