Featured on IT PRO Experts

Lee Berg a Systems Management Specialist, active member in the System Center community and now coworker of mine at Concurrency.com has a great YouTube channel https://www.youtube.com//LeeAlanBerg with Microsoft technology videos for the IT Pro community. It features Weekly Service Manager and Private Cloud round up’s, Demos, Reviews, and Interviews. Lee has been doing these IT […]

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Implementing RBAC in System Center 2012 R2 Service Manager

This blogpost will detail my experiences and insights gained from implementing Role Based Access Control (RBAC) in a System Center 2012 R2 Service Manager environment. Overview: After installing Service Manager a couple of so called User Roles are created: Report User End User Read-Only Operator Activity Implementer Change Initiator Incident Resolver Problem Analyst Change Manager […]

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Server Manager SP1 Update Rollup 4 Error

I recently ran across some problems when trying to update System Center Service Manager SP1 with Update Rollup 4 (UR4) (http://www.microsoft.com/en-us/download/details.aspx?id=40836). Here is the error: “Microsoft System Center 2012 Service Pack 1 Service M has stopped working“.   There is a Temp folder on management servers with SCSM setup logs like in the screenshot. The […]

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Launch a Runbook from a Service Manager Console Task

I recently ran across the question of “How Can I Launch a Runbook from a Console Task?” in this forum thread: http://social.technet.microsoft.com/Forums/systemcenter/en-US/5cd957fa-5114-41fe-a727-3294df74a7b0/how-can-i-launch-a-runbook-from-a-console-task?forum=customization . I started thinking about how this could be useful in certain scenarios and how this would work. I decided to figure this out and blog about it so here it is. First […]

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Custom Service Request Area

There is an issue that has been around for some time were you cannot delete items from the Service Request Area list in Service Manager 2012. You can do this to the Incident Classification and Change Area but not the Service Request Area. See references to this issue here: http://social.technet.microsoft.com/Forums/systemcenter/en-US/952d60eb-392f-4fa4-928f-c61da91616cc/how-to-delete-scsm-2012-by-default-service-request-area-and-service-request-priority?forum=customization http://social.technet.microsoft.com/Forums/systemcenter/en-US/b1d2255a-86bd-421a-9d81-2dfbf32854c1/how-do-i-edit-a-service-request-area-on-lists http://social.technet.microsoft.com/Forums/systemcenter/en-US/48086671-a7b8-4f1d-aafa-96e33d0fad26/why-can-you-modify-incident-classification-and-change-area-but-cant-modify-service-request-area http://www.systemcentercentral.com/forums-archive/topic/delete-service-request-area-list-entries/ Incident Management, [...]

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Exchange Connector 3.0 Re-released

The Exchange Connector 3.0 for Service Manager has been re-released today. It includes the Bug Fix for the issue related to extending the work item classes data model with custom properties. A link about that issue is here: http://blogs.technet.com/b/servicemanager/archive/2013/07/02/exchange-connector-3-0-rtm-bug-fix-available-now.aspx This is great as you no longer have to open a support case with Microsoft to […]

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Cireson Notify Analyst App for Service Manager

Anyone who has ever installed and configured Service Manager knows the pain involved in setting up notification workflows for work item re-assignment. This becomes even more time consuming when setting up notifications for support group changes or reviewer changes. A large part of this pain is because you almost always need to export Management Pack XML and configure relationship subscriptions...

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System Center Service Manager Connector 3.0 for Exchange released

Originally released in 2011, the Service Manager connector for Exchange has been updated to version 3.0. This version fixes several bugs and improves the functionality. The Exchange connector helps automate routing of end-user requests sent through email. From the description: Exchange Connector connects Service Manager to Exchange for processing incoming emails related to work items. Once Exchange Connector has been...

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