Fusion 2014 – IT Service and Software Asset Management Event

The Fusion 2014 conference, a joint event between itSMF and the HelpDesk Institute (HDI), was held this week in Washington DC. The conference drew about 1,000 attendees from the US and Canada. We spoke to many attendees about how they manage applications in their enterprises. The crowd of service management professionals talked to us about their challenges with software asset management. Most of the people we talked to are using either BMC or ServiceNow to do asset discovery, and they want to use that data to drive more business value from their software asset management process, normalize and rationalize the…

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Software License Models – What You Need to Know (Part 2)

By Cyndi Tackett In Part 1 of this blog series we introduced the 6 major categories of software license models. In this blog (Part 2) we will delve into the Client/User category in more detail. Client or User based licenses are the most prevalent metrics in the industry and are commonly used for lower cost applications (i.e. less than $1000). Under these types of models, licenses are counted based on the number of devices where the software is installed or the number of users who access the software. Variations of this model include: Figure 1: Client / User License Metrics…

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When is Optimized Not Optimized?

By Cyndi Tackett Many software asset management products in the market today talk about being able to optimize your software license position. However, not all are able to really deliver true optimization. Consider the following example: Date Purchased Installed 1/1/2014 50 Microsoft Project licenses purchased on Enterprise Agreement 2/1/2014 25 Microsoft Project licenses purchased on Select 3/1/2014 25 Microsoft Project licenses purchased on Open 100 Total Project Licenses purchased 80 Microsoft Project Licenses Installed The company is consuming only 80 licenses for Microsoft Project. The Optimal License Position would be the following: Entitlement Optimal Consumption Calculation First Purchase Calculation 25…

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Spotlight on Top Features: InstallShield 2014 and InstallAnywhere 2014 Product Demos

Two new product demos help you and your development team catch up on the top features in InstallShield 2014 and InstallAnywhere 2014. View these brief, on-demand videos for release highlights and tips on how to get the most out of the new capabilities: InstallShield 2014 InstallShield 2014 continues to lead the industry by simplifying installations of complex Web/server applications with support for Microsoft Web Deploy, optimizing the user experience through DPI-aware installations, and improving developer productivity with automatic provisioning of virtual machines for testing installations. View the InstallShield 2014 Product Demo. InstallAnywhere 2014 New capabilities in InstallAnywhere 2014 simplify the…

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Enterprise App Store Best Practice #3 – Stock the Store

nterprise Best Practice # 3 – Stock the Store and Keep It Current

Successful app stores offer a rich selection of applications that are ready for immediate deployment. Those applications should be kept current with the latest patches and updates. They should also be available for all the operating environments and devices that users have: desktop and laptop computers, virtual desktops and mobile devices.

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Software License Models – What You Need to Know (Part 1)

By Cyndi Tackett This blog is part 1 of a series that will cover all of the common software license models in use today and the license management challenges presented by each type. Software asset management (SAM) and Software License Optimization tools must have the breadth to manage all of these license models and meet these challenges. Software vendors (ISVs) use a multitude of different license models and metrics to quantify license consumption and generate revenue for their products. Each software vendor has different terminology for what they call their metric, but there are a finite number of ways to…

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Microsoft App-V: What Software Developers Need to Know

With the increased adoption of Microsoft App-V by corporate and government organizations, the software installation development landscape is changing. This shift reminds many developers and industry analysts of what happened with Windows Installer (MSI) years ago. Prior to Windows Installer, developers built installs as stand-alone script-based executables. Windows Installer was released as a more reliable alternative, and companies began adopting it in order to achieve more predictable and consistent software deployments. This change from script-based installs to MSI installs required software companies around the world to rewrite their installation setups and instead deliver MSI packages to their user base. Today,…

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Mainstream Support for Microsoft App V 4.6 ends July 2015

Microsoft released Version 5 of App V in November 2012, and it was a third generation major overhaul of the entire platform. Version 5 modernized the product, to support newer operating system features and improvements to virtualization. Microsoft App V 4.x is still in widespread use, but is only 10 months away from Microsoft’s standard end of support date of July 2015.

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Numbers Don’t Tell the Whole Story

By Cyndi Tackett There’s a lot of talk in the industry about the size of libraries when it comes to application recognition, SKU’s, etc. This is all well and good and it’s important on one level (and, for the record, we have extremely comprehensive and large libraries), but it seems to miss the most important part. And that is the business value. What business value do these libraries provide in managing your software assets? Let me give a couple examples: Product Use Rights Library – content in a Product Use Rights Library provides critical insights into how you can use…

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Enterprise App Store Best Practices – License Reclamation

When implementing an enterprise app store, it is important to consider both the needs of users and the needs of IT. IT wants to provide employees a consumer-like experience without jeopardizing control and ensuring maximum utilization of expensive software assets. The following best practice is #2 of 7 that will help ensure wide adoption of your enterprise app store by balancing effective financial control with high-quality service delivery. Download all 7 best practices in the white paper, “Best Practices for Governance and Compliance using an Enterprise App Store” Enterprise Best Practice # 2 – Reduce, Recycle and Reuse In most…

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Updated Support: Using InstallShield to Create an Installation that Installs Windows Services

Among the most-popular posts on the InstallTalk blog are those related to using InstallShield to create installations that install Windows Services. The past few InstallShield releases have included updated Windows Services capabilities. Those enhancements are highlighted here, along with links to additional information. InstallShield 2013 introduced the following improvements related to Windows Services: The Express and Limited editions have a new Services view that lets you configure one or more services that you want to be installed during installation and removed during uninstallation. These editions also have support for optionally starting the service after installing it, starting it automatically every…

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Shelfware and Shrinking Budgets Fueling Dramatic Shift in How Enterprise Applications Are Bought and Sold

By John Lipsey Enterprise software spending is being squeezed, and as a result organizations are looking for better ways to align software costs to value. This is the conclusion of a new Flexera Software 2013-14 Key Trends in Software Pricing & Licensing Report, prepared jointly with IDC, the ninth annual assessment of key issues and trends on the minds of software vendors, intelligent device manufacturers, and enterprise IT executives and managers. Shelfware is Rampant within Organizations The report reveals that almost all organizations are wasting money on software that isn’t being used (“shelfware”). 96 percent say that at least some…

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