Desktop Transformation Lessons Learned – Business Case, Part 2

By Greg LaVigne

In my previous post we discussed the concept and value of
leveraging third party user analysis tools and application rationalization
tools. These tools are invaluable for identifying which users are viable
candidates for Desktop Virtualization based on their actual day-to-day PC
utilization metrics as well as which applications are actively being used (vs. just
installed!!). Often times these tools are explored after the virtualization
infrastructure has been provisioned for further insight into the legacy
physical PC environment to better understand the reasons for the lower than
expected adoption rates.

My recommendation is to perform this analysis up front and
early on and leverage those findings as a part of the business case
development. In doing so, organizations will understand who their target users
are, the amount of infrastructure to build out, the number of applications that
will need to be remediated and packaged, the application preparation effort and
finally, what’s required to migrate users when the time comes. All of these
factors are key components of a Desktop Transformation business case to
accurately level set expectations with leadership. And as an added bonus,
you’ll be well on your way to building out your rollout schedule when the time
comes.

Lesson #1:  Business Case Analysis (Part 2)

As you all have heard, Desktop Virtualization is not a cheap
undertaking. Infrastructure expense around servers and storage along with
licensing around the VDI solution and Windows is significant. When you add in
the resource time, both the IT staff and possible third party assistance, to
build out this infrastructure, the costs become even more elevated. 

It’s imperative to understand the goals your organization is
looking to achieve on this journey. Very few organizations have reported that
they have saved significant OpEx budget dollars post implementation. Therefore,
Desktop Transformation should be looked at from an investment perspective as
opposed to cost savings, as you are investing in your end users future.

Organizations that understand Desktop Transformation will
result in many “soft” benefits will be in a better place miles into their
journey as opposed to those who are simply looking to reduce desktop related
expense. Can anyone realistically quantify how many hard dollars are saved by
empowering end users to do their work anywhere, from any device, at any
time?  That’s the Desktop Transformation
vision.

Understand that there is inherent value in pulling data off
of managed laptops that may get lost or stolen by moving that data into the
confines of the secure data center. Understand that improving speed to market
of applications through application virtualization delivery aids in
productivity to end users and ultimately your business. Understand that end
users like being able to use their own personal tablets of choice in the
workplace. 

Desktop Transformation does add cost and complexity for IT,
but when the partnership and proper perspective is built up front with the
business, the vision and success can be achieved.

Next time, I’ll wrap up the business case aspects to
consider. Meanwhile, I encourage you to share your stories around your early
buy in conversations around desktop and related virtualization technologies.

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