Troubleshooting guide for managing Windows RT using ConfigMgr 2012 SP1 and Windows Intune

The longer I use the Surface Pro, the more I miss the Surface RT.  I still have it sitting here right beside me – and right next to the Surface Pro.  I pick it up every once in a while just to enjoy the weight and much smaller bulk.  If only Microsoft would have build the Surface Pro with better battery life and more disk space –  if only…

So, I’m sure many of you who have opted for a Surface may have decided on the RT version for a number of reasons.  One: it was released long before the Pro version, so it was easier to acquire.  Two: the price is easier to swallow than the higher priced Pro.  Three: You really just wanted a tablet, not a full-blown laptop.  However, once you acquired the Surface RT and picked up a keyboard for it, you probably noticed that it really is a full-blown laptop.  There are major differences between the RT and the Pro.  If you want an honest comparison, check this out:  Surface Pro vs. Surface RT: An honest comparison

Once of the bigger differences between Pro and RT, is that the Pro can be managed like any other device in your organization.  It truly is just like a laptop.  The RT, on the other hand, requires Windows Intune, or the Windows Intune connector for System Center Configuration Manager 2012 SP1, to make it available for management in your company alongside all the other assets.  The RT is a different beast altogether, so there’s a bit of a learning curve to making sure that you can manage it.

Mayank Kapoor has provided a good guide to troubleshooting Software Distribution issues for Surface RT.  Stick this link in your favorites, or save the content to Evernote or OneNote, because, if you are managing Surface RT in your organization, I’m sure you’ll need it eventually.

Here’s the link:  Troubleshooting Windows RT Client Software Distribution Issues

Let’s hope that more guides (posts) are made available for troubleshooting other aspects of Surface RT.


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