OSD Task Sequence fails to restore user state data with Error getting system isolation info. Code 8027000C

I’ve been hitting a USMT issue I can’t get around. Can someone assist me with this issue?

 
The following lines are what i’m seeing in the smsts.log

Checking if CCM component System Health Agent is paused TSManager 05/20/2012 2:28:29 PM 284 (0x011C)
Failed to pause component System Health Agent (80040200) TSManager 05/20/2012 2:28:29 PM 284 (0x011C)
Remediating TSManager 05/20/2012 2:28:29 PM 284 (0x011C)
Error getting system isolation info. Code 8027000C TSManager 05/20/2012 2:28:29 PM 284 (0x011C)
Remediation failed. Code 8027000C TSManager 05/20/2012 2:28:29 PM 284 (0x011C)
Remediation failed with error code 8027000C TSManager 05/20/2012 2:28:29 PM 284 (0x011C)

Parsing task sequence . . . TSManager 05/20/2012 2:28:29 PM 284 (0x011C)



then further down the log i see the following:



==============================[ OSDSMPClient.exe ]============================== OSDSMPClient 05/20/2012 2:29:04 PM 2884 (0x0B44)
Command line: "osdsmpclient.exe" /release OSDSMPClient 05/20/2012 2:29:04 PM 2884 (0x0B44)
Environment variable OSDStateRequestType is not set. OSDSMPClient 05/20/2012 2:29:04 PM 2884 (0x0B44)
OSDSMPClient finished: 0×00004005 OSDSMPClient 05/20/2012 2:29:04 PM 2884 (0x0B44)
Process completed with exit code 16389 TSManager 05/20/2012 2:29:04 PM 284 (0x011C)
!——————————————————————————————–! TSManager 05/20/2012 2:29:04 PM 284 (0x011C)
Failed to run the action: Release State Store.
Unknown error (Error: 00004005; Source: Unknown) TSManager 05/20/2012 2:29:04 PM 284 (0x011C)

Thanks

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  • http://myITforum.com/myitforumwp/community/members/jdismukes/ Jerry Dismukes-1E

    Few questions for you off the top of my head.

    Is this happening in the state capture or restore phase?

    Is this an inplace upgrade or replace scenario?

    If it’s a replace scenario, did you created the computer association in the CM console prior to running the capture?

    Is this a single instance issue or are multiple clients having issues?

    If multiple clients are having issues, you may try uninstalling and reinstalling the SMP role.

    May have you zip the log directory and send to me if possible and I’ll see if I can find anything else as well.