Symantec customers have been reporting issues with their corporate AV software since applying the processor security patches provided by Microsoft on January 3rd, 2018. Symantec identified the issues and worked together with Microsoft. There wasn’t truly a problem with Symantec’s software, but just how Microsoft interacted with the operating system components after the update was installed.
Symantec has now updated the original KB article that describes the issue and has provided the following solution…
Microsoft has released an update for Windows which will resolve the issue, which addresses an underlying issue which was the cause of this problem. The problem can be addressed by applying one of the following updates:
- Windows Server 2016 – KB4057142
- Windows Server 2012 R2 – KB4057401
- Windows Server 2012 – KB4057402
- Windows 10 1709 (64-bit) – KB4073290
- Windows 10 1709 (32-bit) – KB4073291
- Windows 10 1703 – KB4057144
- Windows 10 1607 – KB4057142
- Windows 8.1 – KB4057401
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