- Sr. SMS engineer at Microsoft
- Microsoft's Desktop Management Services since May 2006
- SMS team, Microsoft IT, from Sept. 2002
- tech writer for Microsoft's SMS product team 3.5 years prior
- started at Microsoft Feb 8th, 1999
- SMS customer since v1.0
- principal of New Barbarian Technologies - technical writing and training (North America and Southeast Asia)
- speaker at many conferences (20?, USA and Europe)
- 3 years as the SMS columnist for BackOffice Magazine
- about 7 years as a VAX/VMS (minicomputer) system manager