Events and alerts in Operations Manager 2007 are
automatically forwarded to the message master®
Enterprise Alert 2007 Product Connector (via a web
servcie in the background) in case a so-called
subscription was created in OpsManager. The
forwarded events and alerts are very detailed and
include information like the number of occurance, etc.
The moment an event arrives in message master®
Enterprise Alert 2007 it is evaluated by the filter
system. In case the conditions of an existing filter
apply the filter rule is executed, e.g. creating a ticket,
submitting a simple notification via SMS or a voice
call. The event ID of OpsManager is mapped to the
internal ticket in message master® Enterprise Alert
2007.
If then for instance a ticket is resolved and closed,
message master® Enterprise Alert 2007 can
automatically update the alert status in Operations
Manager 2007.