http://www.businessweek.com/smallbiz/tips/archives/2010/05/cut_technology_costs_with_a_self-help_portal.html

Matrix42 recently completed a survey titled “Is IT Ready for End-User Self-Help Portals”. I want to thank everyone who completed the survey. Here is a summary of a few of the questions. We had close to 900 hits and 126 replies to the survey. To get a complete summary please contact, tdavis@matrix42.com. 

Here is a breakdown of the respondents:

40% - 501 – 1500 nodes

20% - 1501 – 2000 nodes

40% - 2500 – and above nodes

It’s interesting to see the responses from such a diverse group of IT professionals.

1.       What would influence your decision the most when considering a move to a self service portal?

40% said ability to provide an ‘out of hours’ service

40% said Need to reduce number of front line help desk staff

20% said sophistication of the user base.

2.       Where would you rather be right now?

No one picked Paris or the Alps

40% Maui

40% Rome (my favorite)

20% Cancun

3.       Would you allow end-users to self start Windows 7 migrations via a self-help portal?

80% said yes.

To see a video of this procedure click here: http://www.myitforum.com/absolutevc/avc-view.aspx?videoid=1481&categoryid=

4.       Do you currently have a systems/change management solution in place?

80% SCCM

20%  Altiris

Here is a question for you, is SCCM or Altiris (currently shipping) providing you with all the needed parts to make your IT run more efficiently? Does it provide an ITIL certified service desk, end-user self-help portal, or a service catalog? How many of you would be interested in a solution what would provide all of these services in your existing SCCM or Altiris environment? Would you install a connector solution to SCCM or Altiris to provide your IT department and end-users these services? I’m very interested in your opinion on these questions again please send your replies to tdavis@matrix42.com or just post them to this blog.

Happy Thanksgiving everyone!

Looking back, if any single phrase could sum up the IT industry in this decade, it would most certainly be, “Aligning IT with Business”. It’s a mantra we’ve heard over and over since the Dot Com crash when IT organizations were thrown money hand over fist with the idea that at least some of it would stick and produce wildly outrageous advantages and profits to the company.

Read the article on "the itam REVIEW"

Matrix42 applies this successful pattern to IT:
Inform, order and deliver automatically. That’s as easy and efficient as IT can get.

IT commerce means that the user becomes the customer. As is the case in e-commerce, the user can order IT services, including software and hardware, in the web shop. Once the order has been approved, delivery is automatically initiated and the service is cross-charged to the respective cost center.

The Matrix42 platform covers all areas of IT commerce:
Webshop: Matrix42 Service Catalog
Administration: Licence, asset and contract management (Service Office)
Customer service: Matrix42 Service Desk
Automation: Matrix42 client lifecycle management 

All our solutions are completely integrated with each other and can be integrated with your existing IT landscape.

IT Commerce: Empowering your IT
Smooth processes, delegation of IT tasks to the user via the self-service portal, integrated incident, problem and change management free up valuable time to relieve your IT staff from routine jobs.
Enjoy the following IT commerce benefits:

• Satisfied customers thanks to an interactive web portal
• Full performance and cost transparency
• Reduced costs through automation and standardization
• High and fast IT service availability
• Higher IT quality
• Traceability and control of IT

Matrix42. We Make IT Commerce. When Will You Join Us?

Don't miss this weeks Windows 7 Migration web demo using Matrix42 solutions, this is not your normal migration demo.

http://www.matrix42.de/en/events/webinars/

IT-Commerce is a proven methodology designed around a group of products that promote the user’s ability to efficiently procure and deploy software and services via a web portal.  Based on an ITIL service catalog, users initiate automated workflows through an easy and familiar web portal.  The goal of this approach to IT operations is to simplify the overall customer experience and reduce IT complexity and costs by using more familiar and user friendly methods of engagement. When properly deployed and managed, your IT department will truly become proactive in its mission instead of continuing the more traditional reactive response that many organizations find themselves in today. If your customers have ever used the web to purchase any item and placed it in a shopping cart, they will quickly embrace this method of engaging with your organization and move your IT department toward IT-Commerce.

Here is a great video on how a Windows 7 migration should be performed.

http://www.vimeo.com/7142897

 The Windows 7 launch is right around the corner – will you be ready? Let Matrix42 take the agony out of your migration. Ensure a smooth, fast and no hassle migration by leveraging Matrix42’s automated processes. Empirum V12’s built in reports will quickly assist you in accurately determining if your environment is Windows 7 ready. Empirum V12 will ensure a quick, convenient migration.

You can determine if you are Windows 7 ready by using Matrix42’s inventory trial version at no cost.

Stop by our website for the latest migration information: Matrix42’s Windows 7 migration. Here you will find all the information you need to get a head start on your Windows 7 migration:

·         Download Matrix42’s Whitepaper

·         Read about the best practices for a successful Windows 7 migration

·         Download a no cost trial version of Matrix42’s Inventory Module

·         Register for a Web Demo of Matrix42’s easy migration process

Conquer your Windows 7 migration project. Use our no cost inventory trial to find out if you are Windows 7 ready.

Let us assist you in making your Windows 7 migration a success!

www.windows7-migration.com

Best regards,

Matrix42 
400 Perimeter Center Terrace, Suite 250
Atlanta, GA  30346
Phone 1-888-MX42USA

In this blog, I would like to get your responses to the following questions below. Having worked for a few software companies from the biggest in the world, to mid size and now a small company, it has always interested me in knowing what makes you the consumer of the technology tick. Why do you buy what you buy?

So here goes:

What do you look for and what is important in a Systems Management Solution?

What features do you look for?

Where does politics play in the decision?

When you bring a vendor in for a demo do you want them to show only the solution for your current problem or show value add?

Do you rely solely on your current vendor to provide the solution you need or what they perceive you need?  

When it is time for renewal do you look at other vendors?

Do you do your due diligence, basically look at vendors you may have eliminated or dismissed when you made your decision on your current solution?

Have you ever provided feedback and or recommendations to your vendor and in turn they worked them into the product?

Do you only see the sales person when it is time for renewal or are they actively engaged with you?

Have you ever looked at a vendor as a trusted advisor?

 If so, how did they gain that level of trust?

Do you rely on analyst recommendations?

Which role do you play in the decision making process of a technology solution (evaluator, decision maker, recommender, etc…)?

I now work for a small software company called Matrix42, being small has its advantages; one is taking the recommendations of your current customers and potential customers. I have to be honest with you when we are not selected as the vendor of choice the post mortem I receive is very important. Many times this information lets us make important product decisions. Another advantage is how we treat our customers; we don’t look at them as customers but partners. 

Customer - a person or company that buys goods or services

Partner - somebody who is involved in an activity with somebody else

Which one would you do you want to be, a customer or partner?

Template based technology has numerous advantages over legacy imaging technologies: