Renowned e-commerce platforms demonstrate how it works: From product presentation on the Internet, ordering and order processing to logistics and customer service, smooth processes ensure fast and reliable delivery of goods to the customer.
Matrix42 applies this successful pattern to IT:
Inform, order and deliver automatically. That’s as easy and efficient as IT can get.
IT commerce means that the user becomes the customer. As is the case in e-commerce, the user can order IT services, including software and hardware, in the web shop. Once the order has been approved, delivery is automatically initiated and the service is cross-charged to the respective cost center.
The Matrix42 platform covers all areas of IT commerce:
Webshop: Matrix42 Service Catalog
Administration: Licence, asset and contract management (Service Office)
Customer service: Matrix42 Service Desk
Automation: Matrix42 client lifecycle management
All our solutions are completely integrated with each other and can be integrated with your existing IT landscape.
IT Commerce: Empowering your IT
Smooth processes, delegation of IT tasks to the user via the self-service portal, integrated incident, problem and change management free up valuable time to relieve your IT staff from routine jobs.
Enjoy the following IT commerce benefits:
- Satisfied customers thanks to an interactive web portal
- Full performance and cost transparency
- Reduced costs through automation and standardization
- High and fast IT service availability
- Higher IT quality
- Traceability and control of IT
Matrix42. We Make IT Commerce. When Will You Join Us?