Error message in the WUSSyncXML.log file when the Inventory Tool for Microsoft Updates tries to synchronize and to download software updates: "Error retrieving object PackageID"
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Article ID:936906
Last Review:May 14, 2007
Revision:1.0
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SYMPTOMS CAUSE RESOLUTION Method 1 Method 2
SYMPTOMS
The Inventory Tool for Microsoft Updates (ITMU) is installed on a Microsoft Systems Management Server (SMS) 2003 site server. The SMS site server synchronizes with the Microsoft update Web site and tries to download the latest software updates. However, the software update stops responding, and you receive an error message that resembles following in the WUSSyncXML.log file:
1/1/1601 12:00:00 AM 37316 (0x91C4) UpdateWUSCatalog(11:45:24): Connected to \\computer_name\root\sms Software Updates Scan Helper
1/1/1601 12:00:00 AM 37316 (0x91C4) UpdateWUSCatalog(11:45:24): Connected to \\computer_name\root\sms\site_D70 Software Updates Scan Helper
1/1/1601 12:00:00 AM 37316 (0x91C4) UpdateWUSCatalog(11:45:24): error 0x80041002, Not found, Error retrieving object PackageID=PackageID
CAUSE
This issue typically occurs if one or both of the following conditions are true:
• Microsoft SQL Server and the SMS 2003 site server do not reside on the same computer. In this case, the SMS 2003 Advanced Client must be installed on both the computer that is running SQL Server and on the SMS 2003 site server computer. This problem occurs when SMS tries to query WMI for the CAB package ID. If the SMS 2003 Advanced Client is not installed, the query is unsuccessful.
• The computer that is running Windows Server Update Services (WSUS) does not have access to the computer that is running SQL Server. (The computer that is running WSUS typically is the SMS site server.) The SMS 2003 site server must be part of the following group on the computer that is running SQL Server:
SMS_SiteSystemToSQLConnection_sitecode
RESOLUTION
To resolve this issue, use one of the following methods, as appropriate for your situation.
Method 1
Install the SMS 2003 Advanced Client on both the computer that is running SQL Server and on the SMS 2003 site server computer. Method 2
Add the SMS site server to the SMS_SiteSystemToSQLConnection_sitecode group on the computer that is running SQL Server. To do this, follow these steps: 1. Click Start, point to Administrative Tools, and then click Active Directory Users and Computers.
2. In the Active Directory Users and Computers MMC snap-in, expand DomainName, and then click Users.
3. In the details pane, double-click SMS_SiteSystemToSQLConnection_SiteCode.
4. Click the Members tab, and then click Add.
5. In the Select Users, Contacts, Computers, or Groups dialog box, click Object type, make sure that the Computers check box is enabled, and then click OK.
6. In the Enter the object names to select box, type the name of the SMS site server, click Check Names to verify the name, and then click OK two times.