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Two New KB Articles for SMS 2003

January 10, 2007

The first one is related to failures when sending to a child site, and the second is in regards to the SMS performance counter and is really more informational than anything.

 

Error message in the Sched.log file in SMS 2003 with Service Pack 2: "WARNING: Found duplicate Send Request ID already exists"

Article ID

:

927723

Last Review

:

January 9, 2007

Revision

:

2.0

SYMPTOMS

You experience the following symptoms in a Microsoft Systems Management Server (SMS) 2003 site hierarchy:

SMS 2003 does not distribute a package to some SMS 2003 child sites.

The following error information is logged in the SMS\Logs\Sched.log file:

Processing routing request <request>.RTR SMS_SCHEDULER?<date> <time>? (0x121C)

The routing request came from site <site> SMS_SCHEDULER?<date> <time>? (0x121C)

WARNING: Found duplicate Send Request ID already exists in sites current list - ID: ID: 2_<child site> SMS_SCHEDULER?<date> <time>? (0x121C)

Abandoning processing of the routing request <request>.RTR. It will be retried on the next routing request processing cycle. SMS_SCHEDULER?<date> <time>? (0x121C)

Note The following text is significant in this logged information:

"WARNING: Found duplicate Send Request ID already exists in sites current list - ID: 2_<child site>"

 

CAUSE

This problem may occur if a duplicate send request ID is generated in SMS 2003. You may experience this problem if the following conditions are true:

You have a three-tier site hierarchy.

The send request is sent to a remote site that has a slow link.

Send request IDs can have a maximum number of 46,656 unique values before they restart. A send request that is sent to a remote site that has a slow link may take seven days to be processed or to be deleted.

Note The SMS Scheduler deletes active send requests that are over seven days old.

In a three-tier site hierarchy, send request IDs may reach the maximum number of unique values and restart as frequently as one time per week. Typically, duplicate send request IDs are located in the Sms\Inboxes\Schedule.box\Outboxes\lan folder. However, duplicate send requests IDs may also be located in the Sms\Inboxes\Schedule.box\Requests folder.

 

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft
Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Basesvr.dll

2.50.4160.2125

1,769,472

01-Mar-2006

13:00

x86

 

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

After you install this hotfix, SMS 2003 automatically generates a new send request ID when it detects duplicate send request IDs. This allows for the immediate processing of all the send requests in a routing request. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://www.kbAlertz.com/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates


If you experience this symptom on a site that is running SMS 2003 with SP1, see the follow Microsoft Knowledge Base article:

http://www.kbalertz.com/Feedback.aspx?kbNumber=886685 (http://support.microsoft.com/default.aspx?scid=kb;en-us;886685)

 

Error message is logged in Systems Management Server 2003: "ERROR: Could not initialize the "Computer <ComputerName>" instance of the "SMS Status Messages" performance object"

View products that this article applies to.

Article ID

:

930055

Last Review

:

January 9, 2007

Revision

:

1.1

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 (http://www.kbAlertz.com/Feedback.aspx?kbNumber=256986/) Description of the Microsoft Windows registry

SYMPTOMS

You experience the following symptoms on a Microsoft Systems Management Server (SMS) 2003 Service Pack 2 (SP2) site server:

Message ID 3707 and Message ID 3701 are logged in the SMS Status Message Viewer.

The following error information is logged in the SMS_CCM\Logs\CCMexec.log file:

Request failed: 503 Service Unavailable    CcmExec    <date> <time>    2360

(0x0938)

The following error information is logged in the %windir%\System32\LogFiles\HTTPERR\Httperr1318.log file:

<date> <time> <IP address> <port> <IP address> 80 HTTP/1.1 CCM_POST

/ccm_system/request 503 1 QueueFull

The following error information is logged in the SMS\Logs\Statmrg.log file:

CStatusManagerPerfObject::Initialize(): ERROR: Could not initialize the "Computer <ComputerName>" instance of the "SMS Status Messages" performance

object.    SMS_STATUS_MANAGER    <date> <time>    2856 (0x0B28)

 

CAUSE

This issue occurs if the SMS 2003 Status Manager component exceeds the maximum number of performance instances that are available for a performance object. This issue does not indicate that a problem exists with SMS 2003.

The SMS performance counter library is a new feature in SMS 2003 SP2. By default, this component has 256 kilobytes (KB) available from which to create instances of SMS performance objects. However, because SMS performance object instances are created per
computer, this limit may be exceeded.

Note The block of memory that is used for the SMS performance counter library is shared by the SMSEXEC process and other processes that monitor performance counters, such as the Perfmon.exe counter.

  

WORKAROUND

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this issue, increase the RAM that is available for use by the SMS performance counter library. To do this, follow these steps:

1.

Click Start, click Run, type regedit, and then click OK.

2.

In Registry Editor, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\SMS Performance Data Provider

3.

In the details pane, right-click Kilobytes of Virtual Memory to Reserve for SMS Performance Counter Data (min 16 KB, max 65536 KB), and then click Modify.

4.

In the Edit DWORD Value dialog box, click Decimal, and then type a value in the Value data box.

Note The Status Manager component creates a performance instance for every computer that generates a status message. The Status Manager creates these performance instances when it receives a status message and not when it starts. Therefore, you may have to try different values for this registry entry and then test the results to determine whether the issue is resolved. We recommend that you start with a small value, such as 2,048 decimal (2 megabytes), and then increase this value until the error messages are no longer generated. For example, depending on your environment, you may have to increase this value to 32,768 decimal.

5.

Click OK, and then exit Registry Editor.

6.

Restart the SMS Status Manager thread.

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