From: admin@lists.myITforum.com [mailto:admin@lists.myITforum.com] On Behalf Of Mark Evers
Sent: Wednesday, July 08, 2009 2:23 PM
To: MSSMS List Serv
Subject: [mssms] Symantec reporting exit code 1 + SMS 2003

I've been testing installing Symantec Endpoint Protection Client 11.x via SMS 2003.  We are currently running McAfee, so I have a script that I also push that will remove all the McAfee programs, In order to finish completely it requires a restart, which is being done by the SMS client, after the restart SMS starts to install the Symantec Endpoint Protection Client.  Unfortunately after every install, SMS reports a Failure. 
 
It states:
 
"The program for advertisement "*******" failed ("*******" - "Symantec Anti-Virus"). A failure exit code of 1 was returned. User context: NT AUTHORITY\SYSTEM Possible cause: Systems Management Server (SMS) determines status for each program it executes. If SMS cannot find or correlate any installation status Management Information Format (MIF) files for the program, it uses the program's exit code to determine status. An exit code of 1 is considered a failure. Solution: For more information on the exit code, refer to the documentation for the program you are distributing. "
 
Not exactly sure why this fails, the program is set up with the settings we need and set to run silent.  I modified the advertisement to run the symantice install after a user logs in, thinking that it is not getting a nework connection with our symantec sever, but if fails with the same error.  I tried googling the code error, but found nothing.  The wierd thing is that after the I log in the Endpoint Client seems to be running fine.
 
Is there a special set up needed for an SMS install? or is there a certain setting for SMS that needs changed?
 
I was pointed to http://myitforum.com/cs2/blogs/smslist/archive/2009/01/05/mssms-symantec-endpoint-protection-deployment-77s677.aspx but i was curious if there was a to manually set SMS to register an exit code 1 as a success instead of failure?  I am testing using the MSI install file instead of the single executable, I would perfer not to create a wrap for the program if the MSI doesn't work.
 
Is there a way to to do this so it only affects this advertisement?
 
Mark


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